[Hiring] Site Reliability Engineer - Observability @Cluepoints

Role Description

The Site Reliability Engineer, Observability & RUM is responsible for improving end-to-end observability across our platforms and customer-facing applications, with a particular focus on frontend and Real User Monitoring (RUM). This role combines core SRE practices with ownership of monitoring, logging, tracing, alerting, and user-experience telemetry in production.

• Help evolve observability capabilities across Azure and Kubernetes environments.
• Improve incident detection and diagnosis.
• Support decisions around managed versus self-managed observability tooling.
• Partner closely with Engineering, Support, QA, and Security teams to ensure systems ship with actionable telemetry, dashboards, alerts, and operational runbooks.

Qualifications

• 5+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or Observability Engineering roles.
• Strong hands-on experience with observability and monitoring platforms, including several of the following: Elastic, Grafana, Prometheus, OpenTelemetry, Sentry, monitoring agents, and managed APM/observability platforms.
• Experience implementing and supporting Real User Monitoring (RUM) and frontend/application observability in production environments.
• Ability to work across frontend, backend, and platform teams to improve telemetry, alerting, and incident diagnosis.
• Experience evaluating or operating managed observability platforms and understanding the trade-offs versus self-managed stacks.

Requirements

• (Nice to have) Experience supporting ML, AI, or LLM-backed services in production (RAG, LangSmith, Arize Phoenix, LangChain, LangGraph, Azure OpenAI, OpenAI, or Anthropic APIs).

Company Description

At CluePoints, we’re redefining how clinical trials are run. As the premier provider of Risk-Based Quality Management (RBQM) and Data Quality Oversight software, we harness advanced statistics, artificial intelligence, and machine learning to ensure the quality, accuracy, and integrity of clinical trial data, helping life sciences organizations bring safer, more effective treatments to patients faster.

• Ambitious, fast-growing technology scale-up.
• Diverse international team representing more than 20 nationalities.
• Culture of collaboration, flexibility, and continuous learning.
• Values of Care, Passion, and Smart Disruption.
• Mission to create smarter ways to run efficient clinical trials and deliver AI-powered insights that improve human outcomes worldwide.