[Hiring] Site Reliability Engineer - Infrastructure @Make

Role Description

This role involves designing and implementing architectural blueprints for our global automation platform.

• Design and implement the architectural blueprints that allow our global automation platform to scale while maintaining high availability.
• Define the SLIs, SLOs, and error budgets that guide our engineering teams' balance between rapid feature velocity and system stability.
• Build and maintain observability pipelines using metrics, logs, and traces to provide engineers with immediate, actionable clarity on service behavior in production.
• Participate in the resolution of production incidents and follow the blameless postmortem process to transform system failures into permanent technical improvements.
• Cultivate an engineering environment focused on continuous learning from outages to proactively harden our platform against future regressions.
• Develop and automate our CI/CD pipelines to ensure code changes are validated and deployed safely using strategies such as canary or blue/green releases.
• Introduce and scale chaos engineering experiments to identify and fix infrastructure weak points before they can impact our customers.
• Collaborate with developers during early design phases to ensure all new services meet our strict standards for scalability, security, and reliability.
• Mentor senior engineers across the organization and represent SRE principles in technical leadership forums to ensure long-term platform health.
• Participate in an on-call rotation to respond to incidents and maintain the 24/7 availability of the make.com platform.

Qualifications

• 6+ years of experience in Software Engineering or SRE roles, with a proven track record of technical leadership.
• A thorough understanding of how to apply SLI and SLO principles to drive meaningful reliability outcomes.
• A development-first mindset where you approach infrastructure challenges through the lens of a software engineer.
• Significant experience in mentoring and leveling up other senior engineers within a high-growth environment.
• Deep proficiency in managing and operating Linux/Unix-based infrastructure at scale.
• Extensive practical knowledge of cloud providers, with a strong preference for AWS.
• Expert-level experience with container orchestration, specifically running production workloads on Kubernetes.
• Advanced skills in Infrastructure as Code (IaC) using tools like Terraform to maintain version-controlled environments.
• Direct experience building and optimizing CI/CD pipelines and executing modern deployment strategies like canary or blue/green.
• Excellent communication skills in English to collaborate effectively with our international teams.

Requirements

• Proficiency in back-end technologies: Node.js, TypeScript, PostgreSQL, RabbitMQ, Redis, Elasticsearch.
• Experience with front-end technologies: Angular, TypeScript, Redux, Web Components, Canvas, Nx.
• Knowledge of infrastructure technologies: Amazon AWS, Docker, Kubernetes.
• Familiarity with CI/CD tools: GitHub, CircleCI, ArgoCD.
• Experience with monitoring tools: DataDog.
• Familiarity with AI tools: Claude Code, Cursor, Gemini, GitHub Copilot.

Benefits

• RSUs grant in a rapidly growing company raising its value every day.
• Annual bonus.
• Multinational team with 42 nationalities creating the future of automation.
• Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 learning days per year.
• Notebook/Macbook and 34’’ curved monitor.
• 25 days of vacation, 4 sick days, Company day off 31.12.
• 10 care days to care for your loved ones.
• Extra parental vacation (3-6 months).
• RSUs grant for a newborn child.
• Life insurance.
• Benefit Plus Cafeteria (incl. MultiSport Card).
• Remote working allowance.
• Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone.
• Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion.
• Flexible working hours + home office.
• Company therapy pets in Prague's office (dog-friendly office).
• Company 3D printer.
• Team buildings, parties, and company events multiple times a year.