[Hiring] Site Reliability Engineer @CXM

Role Description

Join our Platform & Production Reliability team and help ensure the reliability, performance, and availability of our mission-critical trading systems. As an Application Site Reliability Engineer (SRE), you will own the day-to-day reliability of our .NET/C# services running on Windows, starting with our in-house liquidity bridge that connects MetaTrader trading servers to external liquidity providers. Over time, you will expand your impact across related trading and back-office services.

This is a hands-on role for an engineer who enjoys solving production challenges, improving observability, automating operations, and building resilient systems where uptime directly impacts customer experience.

Qualifications

• Mid-Level (3–5 years) experience
• Strong experience debugging and supporting .NET/C# applications in production
• Hands-on experience with Windows Server environments
• Strong PowerShell scripting skills
• Experience with Python or Bash
• Experience with Grafana, Prometheus, and Loki (or equivalent monitoring and observability tools)
• Experience with modern CI/CD pipelines
• Experience working with AWS
• Hands-on experience with Terraform or other Infrastructure as Code (IaC) tools
• Experience troubleshooting and supporting Aurora PostgreSQL or other relational database platforms
• Practical experience with SLIs & SLOs, Error Budgets, Incident Response, Root Cause Analysis (RCA), Alert Design, and Production Operations

Requirements

• Participate in the on-call rotation for production trading systems and lead incident response during service disruptions
• Investigate production incidents, perform root cause analysis, and implement preventive actions to eliminate recurring issues
• Build and maintain Grafana dashboards, Prometheus alerts, and operational health views across applications, infrastructure, and databases
• Instrument .NET services to improve telemetry, metrics, logging, and visibility into service health and customer impact
• Define, implement, and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets
• Troubleshoot issues across .NET/C# applications, Windows Server, Aurora PostgreSQL databases, AWS infrastructure, and CI/CD pipelines and deployments
• Improve deployment safety, release automation, and rollback strategies
• Partner with developers to improve application operability, resilience, and fault isolation
• Automate operational tasks through scripting and infrastructure automation
• Create and maintain runbooks, operational documentation, and incident response procedures
• Continuously improve monitoring, alert quality, automation, and platform reliability

Benefits

• Work on mission-critical trading infrastructure that directly impacts customers
• Solve challenging reliability and scalability problems in a real-time environment
• Build world-class observability, automation, and deployment practices
• Collaborate with experienced engineers in a modern engineering culture
• Influence reliability strategy and engineering best practices across the platform