[Hiring] Site Reliability Engineer @accesso

Role Description

Do you love building products people love? As a Site Reliability Engineer, you will "make things scale," which includes supporting delivery and operation of the managed accesso Horizon product in customers’ cloud environments (AWS/Azure/GCP). You will work to deploy, operate, support customer environments, and automate tasks using Site Reliability and Cloud Engineering best practices. As a member of our Site Reliability Engineering Team, you will have the chance to collaborate on exciting projects and find creative solutions to coding obstacles.

Location: This role offers 100% remote flexibility anywhere in the United Kingdom.

Reports to: Manager, Site Reliability Engineering

Travel Requirement: 0%

What you’ll be working on:

• Provisioning and deploying accesso Horizon components to customer cloud accounts using Infrastructure as Code (Terraform) and ArgoCD.
• Maintain, improve, and create CI/CD pipelines (GitHub Actions / ArgoCD) for application and infrastructure deployments.
• Support monitoring, logging, and alerting (Prometheus, Grafana, & Coralogix) and respond to alerts, along with acting as level 3 escalation.
• Lead incident triage, root cause investigation, and follow-up tasks.
• Follow security and compliance requirements for customer cloud environments (identity, secrets, network controls).
• Produce and maintain operational runbooks, deployment guides, and change notes.
• Participate in monthly on-call rotation as an L3 responder.
• Normal workdays may require time outside the normal working day.
• Learn and apply accesso Horizon product architecture and configuration.

Technologies you may work with:

• Configuration management: Terraform, Git, ArgoCD
• Cloud SQL Databases: Azure SQL, RDS
• Containerization and virtualization technologies: Cloud Kubernetes (AKS, GKE, EKS)
• Metrics and monitoring: Coralogix, Grafana, and Dynatrace
• General Microservice / Application troubleshooting: Understanding logs and troubleshooting errors

Qualifications

• Professional exposure to Cloud Platforms (AWS/Azure/GCP)
• Practical Experience with Terraform, Docker, Cloud Managed Kubernetes (EKS/AKS/GKE), and monitoring tools.
• Self-Managed training – learning new concepts, trialing them, and applying them
• Scripting ability using Python or Bash.
• Familiarity with Linux systems and general command-line.
• Understanding Ops and CI/CD concepts.
• Good written and verbal communication; customer-focused approach.
• Ability to work with minimal direction.
• Willingness to learn, take direction, and work within a team.

Benefits

• Competitive compensation package including an annual bonus opportunity, because your hard work deserves recognition.
• 8-days of paid bank holiday leave and 26-days of paid annual leave (paid leave increases with tenure) – so you can go “OOO” and take that vacation you’ve been dreaming of.
• 8 hours of paid Volunteer Time Off to contribute to causes close to your heart.
• Inclusive Family Benefits, including a $7,500 benefit for surrogacy, adoption, and fertility.
• Robust health insurance scheme with the opportunity to participate in private medical scheme after satisfactory performance.
• Matching pension scheme (up to 8%) for a secure financial future.
• Gain unlimited access to LinkedIn Learning to support ongoing learning and career development.
• Enjoy a flexible work schedule that aligns with your team’s schedule.

Company Description

Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso® employs over 500 team members around the globe, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we’re constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.