[Hiring] Site Reliability Engineer @WorkOS

Role Description

The Site Reliability Engineering (SRE) team ensures the WorkOS platform remains fast, reliable, and resilient at scale. We build the systems and practices that keep everything running smoothly—handling hundreds of millions of requests, minimizing downtime, and continuously improving service performance.

• Design and evolve the systems, tooling, and processes that improve the reliability and performance of WorkOS
• Collaborate with product and infrastructure teams to ensure services are production-ready, observable, and resilient to failure
• Define and measure SLIs/SLOs to guide reliability improvements
• Write and optimize backend systems (in TypeScript) with a focus on performance, maintainability, and graceful degradation
• Improve our incident response process, lead postmortems, and drive follow-through on reliability risks
• Develop internal tools and automations that make it easier to operate and scale our systems
• Participate in our on-call rotation—responding to, resolving, and learning from production incidents
• Contribute to design and architecture discussions with a focus on operability and long-term sustainability
• Document systems, share learnings, and help grow a reliability-minded engineering culture

Qualifications

• Experience operating and scaling production systems in cloud environments (we use AWS)
• Familiarity with service reliability concepts—monitoring, alerting, incident response, and root cause analysis
• Comfort working across infrastructure layers (e.g. compute, networking, storage, observability tooling)
• Strong debugging and systems thinking skills—you can follow problems across services and layers
• Ability to work independently, take ownership, and drive projects from problem discovery through resolution

Requirements

• Bring a generalist mindset and are comfortable working across infrastructure layers—from compute and networking to storage, databases, and app runtime environments
• Are curious and proactive, with a strong desire to understand systems end-to-end and uncover hidden failure modes
• Care deeply about uptime, observability, and performance, and see reliability as a product feature
• Think through architectural trade-offs with reliability, simplicity, and maintainability in mind
• Take initiative, work independently, and follow through—from identifying reliability risks to driving improvements
• Collaborate well with engineers across disciplines and enjoy supporting teams through production readiness, incident response, and postmortem reviews

Benefits

• Competitive pay
• Substantial equity grants
• Healthcare insurance (Medical, Dental and Vision) for you and your family
• 401k matching
• Wellness and fitness monthly allowances
• PTO + paid holidays + unlimited sick leave
• Autonomy and flexibility with remote work