[Hiring] ServiceNow DevOps Engineer @PwC

Role Description

The ServiceNow DevOps Engineer is responsible for administering, maintaining and continuously improving the ServiceNow platform, including modules from the ITSM and HRSD, portals, etc. The candidate would be working as part of the DevOps team and would collaborate with the overarching Platform Delivery team to manage software development, releases and changes.

• Administer and support the ServiceNow platform
• Continuously monitor and report on service levels, platform performance and health
• Proactively identify and resolve performance bottlenecks
• Implement performance tuning and optimization
• Provide level 2 support for handling and resolving incidents
• Operationalize the Change Management Process
• Support the planning, scheduling, and executing of platform releases, updates, and security patches
• Ensure smooth deployment processes and rollback plans if needed
• Maintain existing internal services for platform users and develop new ones (e.g. access requests, group configuration)
• Develop, test, and deploy minor enhancements for continuous platform improvements
• Support and be part of the handover process from the DevOps Team to Operations
• Manage user accounts and permissions based on Incidents or Service Requests

Qualifications

• Bachelor degree in Business Administration or Computer Science
• Certificate for Certified System Administrator (CSA)
• At least 3 years experience in administering and configuring the ServiceNow platform, the Service Portal, as well as report and dashboard creation
• At least 2 years experience in software development on ServiceNow (UI Builder, Flow Designer, Java Script)
• At least 3 years proficiency in ServiceNow modules from the ITSM and HRSD stacks
• At least 2 years experience of ServiceNow customization techniques, including form and workflow configuration, UI policies, and business rules
• Familiarity with ServiceNow integrations and ability to develop and maintain integrations with other systems using APIs or by other means
• 2 years experience in HTML, CSS, XML, JSON and Microsoft Azure
• Self-driven to stay up to date with the latest features and best practices in ServiceNow
• Ability to manage multiple tasks and prioritize effectively
• Meticulous attention to detail and ability to provide well-documented records
• Fluent (written and spoken) in English

Requirements

• ITILv4/v5 Foundation – recommended
• Other ServiceNow certifications (e.g. CAD, CIS's, etc.) and micro-certifications
• Understanding of network concepts, GDPR, data security and information security standards