[Hiring] Senior Tech Ops Analyst - Cloud & Linux @MoneyGram

At MoneyGram, we're combining the strength of a trusted global brand with the agility of a tech-forward, growth driven culture. With 80+ years of experience and a presence in more than 200 countries and territories, we've built a foundation of stability and trust to help millions of people around the world send funds quickly, securely, and affordably.

We're looking for bold thinkers, builders, technologists, and sellers who want real ownership of their work, thrive in collaborative environments, and are energized by solving complex challenges. Here, you'll have the opportunity to make a measurable impact - fast.

If you're eager to shape the future of cross-border payments and financial services, join us as we transform how the world moves money.

About the role

We are seeking a Senior Tech Ops Analyst for Cloud & Linux responsible for the day-to-day operational support, monitoring, and reliability of cloud-based and Linux infrastructure environments. This role focuses on maintaining system availability, proactive monitoring, alert management, incident response, and continuous operational improvement across AWS and/or GCP platforms.
The ideal candidate has strong Linux administration experience (Red Hat & Amazon Linux), hands-on expertise with cloud infrastructure, and a proactive approach to infrastructure monitoring and alert optimization.

What you will get to do

Cloud Operations (AWS)

• Provide operational support for environments hosted in Amazon Web Services (AWS) and/or Google Cloud Platform (GCP).
• Monitor health and availability of cloud resources including compute, storage, networking, and IAM.
• Manage cloud incidents, service degradations, and outages to ensure SLA adherence.
• Execute routine operational tasks such as backup validation, scaling activities, patch coordination, and system health checks.
• Maintain IAM access controls and enforce operational security standards.
• Leverage AWS Systems Manager (SSM) for automated patch management, session management, configuration compliance, and secure remote administration of EC2 instances.
• Utilize SSM Session Manager to enable secure, auditable, and keyless access to Linux servers without exposing inbound SSH ports.
• Implement and manage Just-In-Time Network Access (JITNA) controls to provide time-bound, approval-based access to production resources.
• Collaborate with security teams to enforce least-privilege access models using IAM policies integrated with SSM and JIT workflows.
• Monitor and audit operational access activities to ensure compliance and security governance standards are maintained.

Linux Operations (RHEL & Amazon Linux)

• Administer and support Red Hat Enterprise Linux (RHEL) and Amazon Linux servers across production and non-production environments.
• Perform system monitoring, performance tuning, and log analysis.
• Conduct OS patching, vulnerability remediation, and security hardening within our Big Fix platform.
• Troubleshoot system-level issues including CPU, memory, disk I/O, networking, and services.
• Maintain operational documentation, runbooks, and standard operating procedures.

Monitoring & Alert Management

• Administer and optimize monitoring tools such as: Amazon CloudWatch, Google Cloud Monitoring, Coralogix.
• Configure, maintain, and continuously tune infrastructure and application alerts.
• Reduce false positives and alert fatigue through threshold optimization and alert rationalization.
• Develop dashboards to provide real-time visibility into infrastructure health and performance metrics.
• Participate in 24/7 monitoring and on-call rotation.

Incident & Problem Management

• Respond to production incidents and coordinate cross-team resolution efforts.
• Perform root cause analysis (RCA) and document findings.
• Drive post-incident reviews and implement preventive and corrective actions.
• Escalate complex issues appropriately to engineering teams or vendors.

Operational Governance & Compliance

• Ensure adherence to security, compliance, and operational policies.
• Support internal and external audits related to infrastructure and monitoring controls.
• Maintain backup validation processes and disaster recovery operational readiness.

What You Will Need to Be Successful

Required Qualifications

• 5+ years of experience in Technology Operations, Infrastructure Operations, or Production Support roles.
• Hands-on experience with AWS and/or GCP cloud environments.
• Strong Linux system administration experience with RHEL and Amazon Linux.
• Experience configuring and managing monitoring and alerting tools.
• Strong troubleshooting skills in high-availability production environments.
• Understanding of networking fundamentals including DNS, TCP/IP, firewalls, security groups and load balancing.
• Openness for 24/7 rotational shifts Mon-Fri (monthly or quarterly) and on call weekend shifts.

Preferred Qualifications

• AWS or GCP certifications is a plus.
• Experience working in ITIL-based operational environments.
• Familiarity with ticketing systems such as ServiceNow or Jira.
• Basic scripting skills in Bash or Python.
• Exposure to containerized environments such as Docker or Kubernetes.

Success Indicators

• Reduction in recurring incidents through proactive monitoring and alert optimization.
• Improved Mean Time to Resolution (MTTR).
• Well-maintained runbooks and operational documentation.
• High system availability and consistent SLA compliance.

Why Join Us?

Here Are Some Reasons You Will Love Working At MoneyGram!

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free.
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Corporate products and services at discounted prices. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options.

Location: This position is based in India. While this is a remote flexible role it is required to reside in this country.

About MoneyGram

MoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world's largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50%25 of transactions now digital. Headquartered in Dallas, Texas, MoneyGram is celebrated for its strong culture, earning the Top Workplaces award three years in a row.

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