[Hiring] Senior System Support Engineer @Cubic Corporation

Role Description

Responsible for the operational delivery of Ivanti Endpoint Management Suite (software deployment tool) to apply security improvements and ensure compliance across the front office estate. Participates in technical project delivery in addition to providing operational 2nd/3rd line support of services. Responsible for root-cause analysis, the delivery of effective resolutions and stakeholder management.

• Responsible for the availability of the Ivanti Endpoint Management Suite and associated services provided through this technology (Patch Management, OS Provisioning, Software Delivery).
• Responsible for the development, implementation and communication of associated Plan, Build, Check and Run activities associated with Ivanti.
• Responsible for investigation and remediation of any security vulnerabilities in the Front Office estate within agreed timelines.
• Ensure security hardening across all Front Office platforms through configuration and regular patch management.
• Assist in maturing packaging and delivery strategy to include areas such as application delivery, antivirus, security patching, and endpoint build.
• Manage and maintain system and process documentation libraries.
• Take ownership and accountability of the full life cycle of patch deployments (‘Test’ > ‘Vanguard’ > Production).
• Maintain awareness of technical developments within the industry and contribute to roadmaps for the Infrastructure Services.
• Participate in projects to deliver customized software distribution to bespoke hardware and devices.
• Escalate issues to line management as required and contribute to their resolution.
• Work from other Cubic or customer sites as and when required.
• Support with any training requirements resulting from technical changes within Service organisation.
• Comply with Cubic’s values and adherence to all company policy and procedures.
• Perform other duties assigned by their manager as may be reasonably required.

Qualifications

• University Degree in a relevant subject (i.e. Engineering, Computer Science) or equivalent education/experience.
• Relevant Microsoft Accreditation.
• Ivanti product portfolio certification or equivalent experience.
• Desirable: ITIL certification.
• Desirable: Microsoft certifications.

Requirements

• Security and Application Patching Tool Experience: Preferably - Ivanti End point Manager (Version 11 upwards), Microsoft SCCM, ManageEngine Patch Manager Plus, NinjaOne.
• Demonstrable experience of PowerShell Scripting (New & Existing Scripts).
• Deployment knowledge of Microsoft Operating Systems (Desktops & Servers).
• Demonstrable experience working within a multi-platform IT infrastructure environment.
• Proven ability to manage a patch testing environment within a ‘Model Office’ and maintain all front office devices.
• Experience in setting up and supporting a Microsoft Windows desktop environment.
• Experience in setting up and supporting a Unix desktop environment (e.g. Ubuntu).
• Experience working within ITIL framework (including change and release management).
• Experience of working to ISO 9001/20000 or equivalent quality standard.
• Solid understanding of network fundamentals using TCP/IP.
• Experience in Microsoft Active Directory Infrastructure (including DNS / DHCP / DFS / WSUS) and setting group policies.
• Experience in OS Image deployment methodologies (PXE, Ghost Imaging, Snapshots, Backups).
• Desirable: Service Delivery Management experience delivering to tight SLA’s.
• Desirable: Virtual Technology Experience, including administration and configuration (Hyper-V, VMWare (vSphere)).
• Desirable: Experience of Bash Scripting, vb.net, C++, .Net and/or windows batch scripting.

Company Description

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.