[Hiring] Senior Staff Engineer - ServiceNow ITSM @Nagarro
Mar 26, 2025 - Nagarro is hiring a remote Senior Staff Engineer - ServiceNow ITSM. 💸 Salary: unspecified. 📍Location: Mexico.
Role Description
This role involves planning and managing Service Delivery workflows and ensuring effective integration with the ServiceNow platform.
- Plan Service Delivery workflows and translate requirements for development.
- Maintain standards and approaches defined for the Service Request process.
- Vet all incoming enhancement requests related to portal/catalog items.
- Serve as a Business Analyst for all catalog-related requests.
- Represent Network Connectivity Services requirements with the ServiceNow team, ensuring successful integration.
- Lead the design, implementation, and maintenance of ITSM processes using ServiceNow, ensuring alignment with industry best practices.
- Manage and optimize the ServiceNow platform to support ITSM processes, including Incident Management, Problem Management, Change Management, and Service Catalog.
- Collaborate with stakeholders to define and document business requirements, translating them into technical solutions on the ServiceNow platform.
- Develop and deliver training programs to educate users on ITSM processes and the effective use of ServiceNow.
- Monitor and analyze ITSM metrics, generating reports to identify trends, areas for improvement, and opportunities for automation.
Qualifications
- ITSM tools, IT Service Management with Atlassian Solutions, ServiceNow.
- Bachelor's degree in information technology, Computer Science, or a related field.
- Advanced degree preferred.
- Minimum of 5 years of experience in IT Service Management, with at least 5 years of hands-on experience with ServiceNow.
- Proven track record of successful ServiceNow implementations and process improvements.
- Strong understanding of ITIL frameworks and their application within an ITSM context.
- Strong understanding of Network Connectivity Services workflow including LAN, WAN, Datacenter and Network Security.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Analytical mindset with the ability to troubleshoot complex issues and develop innovative solutions.
- Leadership experience with a demonstrated ability to lead and mentor a team.
- ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), are highly desirable.
Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
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| 📍 | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Mexico
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
