[Hiring] Senior SRE @Accelerant

Role Description

We're building the financial data platform at Accelerant — the premium, claims, and paid data products that underpin financial processing, reserving analysis, and the monthly close — and it needs to stay fast, resilient, and observable as we scale. You'll drive the reliability and observability strategy across the platform and the enterprise systems it depends on: Velocity, MuleSoft, D365, Snowflake, Fabric, and the streaming and integration layers that move data through it. You are a key decider about what gets measured, how we define reliability, and where engineering needs to invest to keep production healthy.

We need someone who can prove a repeatable, define-to-alert observability pipeline, harden it, and scale it into systems that have never had real SLOs — and build modern, AI-assisted operational tooling that lets a small team punch far above its weight.

This Is a High-Autonomy, High-Impact Role for Someone Who:

• Sees a recurring alert or a fragile deploy path and cannot leave it alone. Excels at shipping the right fix and the right automation, not the perfect one.
• Has run real production systems at scale — not just written runbooks for them.
• Has built with Datadog, OpenTelemetry, incident tooling, and AI coding assistants long enough to have strong opinions about what fits our needs.
• Can prototype an operational agent in Cursor and iterate as they go.
• Operates with autonomy, and can carry a technical discussion on system architecture, failure modes, and tradeoffs.
• Is genuinely curious about applying emerging AI to reliability and operations.

Qualifications

• Proven experience designing, operating, and scaling reliable production systems.
• Deep hands-on expertise with modern observability tooling — Datadog, Prometheus/Grafana, and OpenTelemetry — including both push and pull ingestion patterns.
• Strong background defining SLIs, SLOs, and error budgets — and translating them into business-level KPIs, not just infrastructure metrics.
• Experience operating data platforms (Snowflake, Fabric) and enterprise integration layers (MuleSoft) alongside enterprise SaaS such as D365 (F&O and/or Power Apps).
• Hands-on incident management experience with tools like Incident.io and ServiceNow, and a track record of running effective on-call and postmortem practices.
• Hands-on experience building with LLMs and AI coding assistants — Cursor in particular. Bonus if you've built and deployed agents.
• Ability to define reliability strategy, reliability targets, and operational metrics — and defend them to engineering leadership and the business.
• Strong communication skills — you can explain a root cause to a junior engineer and a reliability risk to a product lead.
• Demonstrated bias for action and ability to operate autonomously in ambiguous, fast-changing environments.

Requirements

• Drive the reliability and observability initiative.
• Own the reliability roadmap end to end. Prove a repeatable define → emit → ingest → dashboard → alert metric pipeline, set SLOs and error budgets, prioritize the work, and drive execution.
• Harden the foundational platform.
• Take the financial data platform from functional to enterprise-grade, with a focus on availability, performance, and recoverability.
• Expand observability breadth and depth.
• Extend instrumentation across the six target systems — Velocity, Red Panda, MuleSoft, Snowflake, Fabric, and AWS (with D365 ledger to follow).
• Implement a scalable incident and review process.
• Build the on-call, alerting, and blameless postmortem process that keeps reliability high as systems and the team grow.
• Scale automation, auditability, and reduce toil.
• Build the tooling that automates routine operations, self-heals common failures, and surfaces signal over noise.
• Build specialized SRE agents using Cursor AI.
• Design and ship AI agents for incident triage, log analysis, and root-cause investigation.
• Host SRE agents on the AI fabric.
• Partner with the AI platform team to deploy your agents on the org's AI fabric.

Company Description