[Hiring] Senior Site Reliability Engineer Team Lead @Dev.Pro

Role Description

We invite a Site Reliability Engineer based in Chile to lead our new SRE support team. In this role, you’ll guide a group of engineers providing:

• MDM platform support
• Cloud and user access management
• Monitoring
• Incident response
• Root cause analysis

You'll collaborate with global teams, shape support processes, and help deliver a seamless experience for merchants and their customers.

Qualifications

• Upper-Intermediate English level
• 5+ years in cloud operations, platform support, or IT operations
• 2+ years leading technical support or SRE teams
• Strong operational support mindset (incident handling, user requests, escalation)
• Solid understanding of cloud technologies, monitoring, and observability tools
• Knowledge of incident management best practices and access management concepts
• Ability to break down complex problems into structured, actionable plans
• Strategic thinking to evaluate options, weigh tradeoffs, and design processes
• Experience collaborating with global, multi-time zone teams
• Effective communication with technical and non-technical stakeholders

Requirements

• Experience leading MDM support teams (Esper, MobileIron, Workspace ONE)
• Familiarity with cloud platforms (Azure, GCP, AWS)
• Basic understanding of CI/CD pipelines, Docker, and Kubernetes
• Experience with onshore/offshore teams, ideally in the U.S. and India
• Experience in 24/7 or follow-the-sun operational models
• Strong analytical and documentation skills (process mapping, root cause analysis)

Benefits

• 30 paid days off per year to use however you like — vacations, holidays, or personal time
• 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child
• Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months
• We pay in U.S. dollars and cover all approved overtime
• Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events

Company Description

Dev.Pro is a global company that's been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone — no matter your background.

• We are 99.9% remote — you can work from anywhere in the world