[Hiring] Senior Site Reliability Engineer @Sovos Compliance

Role Description

At Sovos, we're looking for a hands-on Senior Site Reliability Engineer to help run our cloud infrastructure across multiple AWS accounts and regions globally. You'll play a critical role in improving the reliability, security, scalability, and operational maturity of business-critical SaaS platforms that serve thousands of customers worldwide. This is a highly collaborative role requiring strong technical expertise, operational discipline, and the ability to influence teams across multiple products and regions.

• Drive adoption of Site Reliability Engineering best practices across product teams, establishing operational standards, service ownership models, runbooks, and reliability objectives that improve platform availability and resilience.
• Lead major incident response activities, coordinate technical recovery efforts, and facilitate blameless post-incident reviews that identify and drive long-term remediation initiatives.
• Design, implement, and maintain cloud infrastructure, Kubernetes platforms, CI/CD pipelines, and Infrastructure as Code solutions that improve reliability, consistency, and operational efficiency.
• Leverage AI tools and automation to develop self-service capabilities, observability dashboards, and monitoring solutions that enable engineering teams to deploy and operate services more effectively.
• Support Disaster Recovery planning, testing, and continuous improvement initiatives, ensuring recovery objectives and backup strategies are documented and regularly validated.
• Partner with Product Development, Information Security, Support, Architecture, and Product Leadership to establish automation strategies and incident management processes that drive operational excellence.

Qualifications

• Equivalent experience or Bachelor's degree in Computer Science, Engineering, or Information Systems.
• Experience in Site Reliability Engineering, DevOps, Platform Engineering, or similar roles, operating production workloads on AWS.
• Hands-on experience managing Kubernetes platforms and containerized applications in production, plus expertise with Infrastructure as Code using Terraform or OpenTofu.
• Strong experience with observability tools such as Grafana, Prometheus, ELK/OpenSearch, or Datadog, and proven ability supporting incident management and operational improvement programs.
• Excellent written and verbal communication skills in English, with demonstrated ability to influence technical decisions and drive improvements across multiple teams.
• Comfort with AI-assisted engineering workflows and automation platforms is a plus, along with experience supporting regulated SaaS products or compliance-driven environments.
• Knowledge of PostgreSQL, MongoDB, Snowflake, Redis, or other production data platforms is beneficial, as is Spanish and English language proficiency.

Requirements

• Pre-Employment Assessment: Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.
• Video Interview: A chance to meet as many qualified applicants as possible and get to know you beyond your resume.
• Meeting with a Recruiter: A conversation to talk through the role, your experience, and your goals.
• Live Interviews with the Hiring Team: Meet the people you'll work with and dig into the day-to-day of the role.

Benefits

• Global Mentoring Programs
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Language Learning Support
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Flexible Time-Off
• Comprehensive Health Benefits
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Virtual English Club through Rosetta Stone, and more!

Company Description

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.

• More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications.
• Learn more at sovos.com.