[Hiring] Senior Site Reliability Engineer @ServiceTitan

Role Description

The Senior Site Reliability Engineer will be a key player in managing, optimizing, and ensuring the reliability and scalability of our SQL Server and PostgreSQL databases both in the cloud and on-premises. The ideal candidate will have extensive experience with Azure and AWS platforms, with a strong preference for Azure expertise. You will work closely with our development and operations teams to drive improvements in database performance, automate processes, and implement robust backup and recovery procedures.

• Design, implement, and manage SQL Server and PostgreSQL database systems on both cloud (Azure and AWS) and on-premises environments.
• Develop and enforce database administration and security standards.
• Monitor database performance, implement changes and apply new patches and versions when required.
• Automate repetitive DBA tasks using scripting and automation tools.
• Ensure high availability and acceptable levels of performance of mission-critical database resources.
• Develop strategies for database disaster recovery including setting up RTO (Recovery Time Objective) and RPO (Recovery Point Objective) metrics.
• Work with cloud infrastructures, focusing on Infrastructure as Code (IaC) using Terraform, container orchestration with Kubernetes, and Docker.
• Implement and manage continuous integration and deployment (CI/CD) systems using tools such as TeamCity, GitHub Actions, and Azure DevOps.
• Utilize observability tools (Datadog, ELK stack, Grafana, Prometheus) to monitor systems and databases effectively.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience as a DBA or SRE, with a focus on SQL Server and PostgreSQL.
• Strong experience with Azure and AWS cloud platforms, with a preference for Azure expertise.
• Solid understanding of SLI/SLOs and general SRE practices.
• Experience with Infrastructure as Code (IaC), preferably Terraform, Kubernetes, and Docker.
• Familiarity with GitOps and experience with Flux/Argo CD is a big plus.
• Proficiency in CI/CD tools such as TeamCity, GitHub Actions, and Azure DevOps.
• Knowledge of observability tools like Datadog, ELK stack, Grafana, and Prometheus.
• Strong problem-solving skills and the ability to work under pressure.

Requirements

• When you will work: Mon-Fri Flexible (Armenia)

Benefits

• Flextime, recognition, and support for autonomous work.
• Flexible time off with ample learning and development opportunities to continue growing your career.
• Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Company-paid medical, dental, and vision (available to employees and their dependents day 1).
• Parent and siblings’ insurance, wellness benefit, office massage, etc.
• Parental leave and support, financial planning tools, Employee Assistance Program services, and more.