[Hiring] Senior SaaS Platform Engineer @TDB Communications

Role Description

The Senior SaaS Platform Engineer is the Tier 3 technical authority responsible for the administration, stability, security, and continuous improvement of TDB Communications’ SaaS ecosystem. This role owns the configuration, integration, and advanced troubleshooting of all enterprise SaaS platforms, including:

• Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Azure / Entra ID (identity, access, conditional access, MFA)
• Intune / Endpoint Manager
• Zendesk or equivalent ITSM platform
• Adobe and other line-of-business SaaS applications

This position operates at the intersection of engineering and operations. The Platform Engineer serves as the final escalation point for complex issues, partners closely with Tier 1 and Tier 2 support teams, and ensures SaaS platforms are reliable, scalable, and supportable.

• Primary focus on platform ownership and advanced troubleshooting
• Expected to step into active ticket resolution when operational demand requires it

Qualifications

• 5+ years of experience administering and supporting enterprise SaaS platforms
• Strong hands-on expertise with Microsoft 365 and Azure/Entra ID
• Experience owning SaaS applications end to end, including configuration, access, and troubleshooting
• Proven ability to resolve complex technical issues across multiple platforms
• Prior experience working in or closely with a service desk environment
• Strong documentation, communication, and process-design skills
• Ability to balance engineering work with operational support responsibilities
• Availability to support East Coast business hours

Requirements

• Microsoft certifications (MS-102, AZ-104, SC-300) or equivalent experience
• Experience with ITSM platforms and service maturity models
• Strong PowerShell scripting and automation experience
• Familiarity with compliance and audit requirements in regulated environments
• Experience supporting distributed or fully remote workforces

Work Authorization & Background Requirements

• This position requires the ability to obtain and maintain a U.S. government security clearance. U.S. citizenship is required to meet this eligibility
• Employment is contingent upon successful completion of a background investigation
• Must be able to obtain and maintain a Public Trust clearance if required

Work Conditions

• Fully remote role supporting East Coast business hours
• Occasional after-hours availability may be required for incidents or planned maintenance
• Regular collaboration with IT leadership and support teams across time zones

Why This Role Exists

This role is critical to the stability and scalability of TDB Communications’ technology environment. The Senior SaaS Platform Engineer ensures that SaaS platforms are reliable, secure, and supportable today while helping build the operational foundation required for future growth and expanded service delivery.