[Hiring] Senior Manager, DevOps @Moodle Pty Ltd

Role Description

Join our team as the Senior Manager, DevOps and become a key leader in delivering cutting-edge technology for our external customers, vendors, and clients. You will manage a fully remote high-performing team dedicated to maintaining and optimizing our critical infrastructure, ensuring peak performance and security. This includes:

• Overseeing stability and performance tuning
• Managing customer upgrades and migrations
• Implementing robust security measures
• Managing customer support requests
• Guaranteeing seamless, 24-hour monitoring and support

This is an exciting opportunity to expand the business and make a significant impact on our technology delivery.

Qualifications

• Extensive experience as a technical lead or manager leading complex, distributed, and remote teams, particularly in large scale environments
• Strong customer facing skills
• Working experience using modern team management methodologies (Agile, SCRUM preferred)
• Knowledge of best practices related to high availability, fault tolerance, performance, and disaster recovery
• 5 years of Linux/Unix system administration experience and AWS hosted infrastructure
• Knowledge of Python, PHP, shell scripting or other scripting languages is an advantage
• Extensive experience troubleshooting network, system, and application issues
• Amazing problem solving, analysis, and communication skills
• Being available for on-call support and occasional out of hours work
• US citizenship with willingness and ability to obtain appropriate security clearances for US government projects

Requirements

• Support DevOps team in managing client hosting infrastructure
• Lead the team in best practices for deployment, availability, performance, and automation
• Manage and participate in the on-call rotation as needed
• Provide technical expertise, recommendations, and evaluations to the management team
• Assist with coordinating tasks that need to be completed as part of certification processes and procedures (SOC2, FedRamp, ISO, etc.)
• Assist in the development and implementation of department-wide operational policies including security, process, and support policies
• Assist Sales with scoping and pricing non-standard implementations and infrastructure requests
• Manage the DevOps team to ensure the availability and reliability of the Moodle Services hosting platforms
• Coach and mentor DevOps team members
• Manage and prioritize team workloads, including managing incoming support and infrastructure requests
• Represent the DevOps team in customer-facing meetings where required
• Review priorities with the Global Head of Infrastructure to align work with strategic priorities
• Represent the DevOps team to the wider company
• Be responsible for the career development and performance of direct reports

Benefits

• Salary range of $120k - $135k, depending upon experience
• Working with a remote-first company, taking on a genuinely flexible, distributed role
• A fantastic range of benefits, focusing on work-life balance, wellbeing, and ‘choosing your own adventure’
• Health insurance plans to fit your life, with up to 100% employer contribution, as well as vision, dental, and group life and AD&D
• A wide variety of voluntary insurances
• Working with a global team on a worldwide platform to make a real difference
• As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good