[Hiring] Senior Linux Systems Administrator @Govcio

Role Description

GovCIO is currently hiring a Linux Administrator that will provide service desk, application and security management services for the Unified Jury Management System (UJMS). The analyst will be required to have troubleshooting, analytical, and decision-making skills to provide support and resolution to end-user issues or questions. The incumbent will provide operational and technical support to resolve software application, security, and technical issues associated with UJMS. This position is located in the United States and will be a full remote position.

• Provide Tier 1 & 2 support for UJMS
• Utilize ITSM tool to create or track issues/requests
• Provide timely updates to tickets
• Perform remote troubleshooting
• Determine the best solution based on the issue and details provided by user
• Properly escalate unresolved queries to the next level of support
• Ensure proper recording, documentation, and closure for each issue
• Follow up with users, provide feedback and see problems through to resolution
• Preserve and grow the knowledge base for supported applications
• Review and provide recommendations regarding application instructional or procedural documentation
• Provide application support and system administration support services to include management of hardware, operating systems, databases, and software applications
• Conduct IT application and security management activities

Qualifications

• Master’s with 7 years experience or 10 years experience in lieu of education requirement

Requirements

• Minimum 5 years of IT work experience
• Experience supporting Red Hat Enterprise Linux (RHEL) 7 or higher software applications
• Experience with Apache Tomcat
• Experience with Microsoft SQL Server
• Strong understanding of troubleshooting IT issues
• Flexibility and adaptability to handle different product service calls
• Good verbal and written communication skills
• Must be able to acquire and maintain an AOUSC Public Trust

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

Company Description

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.