[Hiring] Senior IT Engineer @Gradle Technologies

Role Description

The IT team at Gradle is expanding and looking for a Senior IT Systems Engineer to help scale and automate our internal systems and processes. As an IT expert at Gradle, you would be responsible for administering applications and systems that support the company's core business processes and operations while implementing new projects and processes as required.

Gradle’s IT systems are SaaS-first and heavily automated. The role is expected to spend around 20-30% of their time working on reactive tickets, and the remainder of their time working on proactive, value-add projects such as:

• Automation
• Security hardening
• Rolling out new products and processes to improve overall company efficiency

The successful candidate will be a self-starter who can detect, suggest, plan, and implement major IT changes.

Administer and maintain critical systems such as:

• Google Workspace
• 1Password
• Slack
• Bettercloud
• Zendesk (Internal ticketing system)
• Zoom
• MacOS and Windows fleet management (Jamf, Windows Endpoint Manager)
• Management and orchestration of internally used SaaS applications
• Anti-Malware software (JAMF Protect, Windows Defender)
• Cloudflare Zero Trust
• Agentic Coding technology (Claude Code, etc)

Ensure best practices are implemented and adhered to throughout the company's use of IT systems.

• Work in conjunction with People Ops team to seamlessly onboard and off-board employees
• Provide helpdesk support for the company when any IT issues arise, such as:
• Hardware & software support
• Account recovery
• Collaborate with Security and other departments to achieve business objectives, including:
• Security certifications and best practices
• Implement AI generated workflows (Claude) and implementation of automation via AI
• Document and update IT procedures within our knowledge base system (Zendesk Guide)
• Assist the IT Team with Vendor management

Qualifications

• 7+ years experience in IT, with at least 2 in a similar role
• Deep experience administering Google Workspace
• Strong experience with JAMF managing MacOS / iOS through MDM tooling
• Ability to own projects end-to-end: scoping, implementation, documentation, and handoff
• Demonstrated ability to identify and automate IT workflows using AI tooling (Claude or similar LLMs)
• A focus on customer satisfaction, automation, and collaboration

Preferred Qualifications

• Experience with a similar tech stack, at a similar growth stage, remote, technology company
• JAMF Certifications
• Any Bash / Python knowledge is a bonus
• Experience using systems such as BetterCloud, Zapier, and Zendesk

Benefits

• Work on a widely used product with a clear vision for the future
• Close collaboration with experienced and dedicated peer engineers
• Opportunities for growth in technical and leadership responsibilities
• In-person meetings, such as our annual company offsite, and team meetings
• Work from home in a remote-first environment
• Competitive salaries and equity grants

Compensation

The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary. The estimated base salary for this role is $110,000 - $140,000.

Location

While our team works remotely and is spread across the globe, we deeply value daily interactions and collaboration. Your working hours should primarily cover up to UTC 13:00 - 22:00, with the ability to work with Europe as needed.