[Hiring] Senior IT Engineer @Typeform

Role Description

We’re looking for a Senior IT Engineer to help strengthen the infrastructure and service management foundations behind Typeform’s internal operations. This role is a mix of systems ownership, operational excellence, and workflow improvement. You’ll take on complex infrastructure and ITSM work, improve how our internal tools are managed, and reduce manual effort through automation and better process design. You’ll also help shape how IT supports the company’s move toward more AI-enabled productivity.

• Own and resolve complex IT Infrastructure incidents and service requests, acting as an escalation point for IT Support and helping ensure SLOs and OLAs are met
• Administer, maintain, and improve core internal platforms including Okta, Atlassian, Google Workspace, Microsoft 365, Jamf, Intune, HiBob, Torii, Jira Service Management, and 1Password
• Design and implement automations for onboarding, offboarding, access management, device management, and other internal IT workflows
• Improve the IT service management foundation, including workflows, SLAs, asset data quality, service operations, and knowledge management
• Strengthen the quality and reliability of asset and license management data across systems such as Torii, Jamf, Intune, and Firstbase
• Contribute to internal IT projects such as migrations, upgrades, systems changes, and operational improvements with a focus on low-risk execution and clear communication
• Create and maintain clear, useful, AI-consumable documentation in Notion, including runbooks, troubleshooting guides, and architectural context
• Partner with stakeholders across Security, People, Finance, Product Operations, and R&D to assess risk, improve tooling, and support scalable internal operations
• Identify high-value opportunities to reduce toil, improve service quality, and introduce safe AI-assisted workflows in IT

Qualifications

• Several years of experience in Corporate IT, Internal IT, Systems Engineering, or a similar hands-on role in a modern SaaS or technology company
• Strong experience with identity and access management, ideally with Okta administration
• Strong experience with device management and endpoint operations across macOS and Windows, ideally using Jamf and Intune
• Experience administering a broad SaaS environment and owning internal systems beyond frontline support
• Solid ITSM foundations, including incident, request, change, and problem management in a practical SaaS environment
• Experience working with service desk and service management platforms, ideally Jira Service Management
• Strong troubleshooting skills across identity, endpoints, applications, and general corporate infrastructure
• Experience improving workflows through automation, integrations, APIs, webhooks, or low-code tooling
• Strong written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders
• A high level of ownership, good judgment, and a structured approach to problem-solving

Requirements

• Advanced Atlassian or Jira Service Management experience, including workflow design, asset schemas, or service operations optimization
• Experience with HRIS to IT integrations such as HiBob to Okta and broader user lifecycle design
• Experience improving documentation systems and knowledge frameworks in tools like Notion
• Scripting experience in Python, Bash, or PowerShell for automation, reporting, or systems integration

Benefits

• Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe.
• We move as one team, empowering our collective efforts by valuing each individual’s unique perspective.
• This fosters strong bonds grounded in respect, transparency, and trust.
• We champion our diverse customer base by anticipating their needs and addressing their challenges with priority.
• Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.

Company Description

We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.