[Hiring] Senior DevOps Engineer @ISHIR

Role Description

We are looking for a Devops Engineer with experience in Kubernetes, CI/CD (GitLab CI), and AWS. Skilled in automation, scripting (Bash/Python), and observability tools like Prometheus and OpenTelemetry. Focused on reliable deployments, issue resolution, and maintaining efficient platform operations.

Shift Timings: Complete EST Overlap

Location: Remote

Responsibilities

• Operate and improve platform tools so product teams can ship reliably, triaging tickets, fixing build issues, and handling routine service requests (access, secrets, environment setup).
• Maintain and extend self-service workflows (templates, golden paths) by updating docs, examples, and guardrails under guidance from senior engineers.
• Perform day-to-day Kubernetes operations: deploy/update Helm charts, manage namespaces, diagnose rollout issues, and follow runbooks for incident response.
• Support CI/CD pipelines (e.g., GitLab CI): keep pipelines green, add/adjust jobs, implement basic quality gates, and help teams adopt safer deploy strategies (blue/green, canary).
• Monitor and operate the observability stack using Prometheus, Alert manager, and Thanos; maintain alert rules, dashboards, and SLO/SLA indicators; help reduce alert noise and improve signal quality.
• Assist with service instrumentation across the core observability pillars—tracing, logging, and metrics—with hands-on OpenTelemetry usage (collectors/SDKs) and related telemetry tooling.
• Contribute to and improve documentation: runbooks, FAQs, onboarding guides, and standard operating procedures.
• Participate in an on-call rotation as needed with a well-defined escalation path; assist during incidents, post small fixes, and capture learnings in docs.
• Help with cost- and performance-minded housekeeping: right-size workloads, prune unused resources, and automate routine tasks where appropriate.

Qualifications

• 8+ years in a platform/SRE/DevOps or infrastructure role, with a strong bias toward automation and support.
• Experience operating Kubernetes (or similar) and core ecosystem tools (Helm, Docker, Ingress NGINX, Argo Rollouts basics).
• Hands-on CI/CD experience (preferably GitLab CI): writing/modifying jobs, artifacts, environments, and basic deployment strategies.
• Scripting ability in Bash or Python (Go a plus) to automate repetitive tasks and improve runbooks.
• Familiarity with AWS fundamentals (e.g., IAM, EC2/EKS, S3, CloudWatch/CloudTrail, Parameter Store/Secrets Manager).
• Practical understanding of monitoring/observability (dashboards, logs, alerts) and how to use them for triage and remediation, including Prometheus/Alertmanager/Thanos and OpenTelemetry basics.
• Comfortable working from tickets (Jira/ServiceNow), following change-management practices, and communicating clearly with stakeholders.

Highly Preferred Qualifications

• Terraform experience for infrastructure as code (managing AWS, Kubernetes add-ons, and platform components).
• API integration experience (Java, Python, or Go) to build small internal tools or glue code.
• Deeper Linux fundamentals and container runtime basics for effective debugging and performance tuning.
• Exposure to insurance/financial services environments, including awareness of compliance and operational controls.