[Hiring] Senior DevOps Engineer @Zowie

Role Description

As Zowie grows and brings larger enterprise customers onto our AI platform, we’re facing challenges that sit at the intersection of infrastructure, application architecture, developer experience, and enterprise clients’ requirements. This is why we’re looking for a Senior DevOps/Platform Engineer , who enjoys taking ambiguous, cross-team challenges and turning them into clear, usable, and reliable platform capabilities.

• Take end-to-end ownership of initiatives: from “we have a problem” → discovery → design → implementation and delivery → rollout → maintenance
• Work with AWS and GCP infrastructure (IaC, networking, compute, IAM, secrets), secure access and authorization mechanisms (DB auth, IAM flows, audit).
• Define and implement patterns for auditability, secure access, logging, traceability, and compliance.
• Communicate with various stakeholders to understand different infrastructure-related challenges, provide solution plans and ensure success of the initiatives you own.
• Collaborate closely with developers to understand their workflows, pain points, and constraints; ensure platform decisions improve developer experience.

Qualifications

• 5+ years in DevOps / SRE / Platform Engineering roles
• High degree of ownership and ability to drive a project from start to finish
• Experience with GCP or AWS (IAM, networking, compute, storage, common managed services)
• Experience with Infrastructure as Code in a multi-datacenter/multi-cloud deployment setup
• Stakeholder management skills - balancing needs of dev, infra, security, and product; handling conflicts and trade-offs
• Strong analytical and problem-solving skills with a pragmatic can-do attitude
• Good familiarity with CI/CD processes and approaches

Requirements

• Experience with visualization tools like Kibana, Grafana, Prometheus
• Experience with storage tech like MongoDB, Postgres, Cassandra, Redis, Elasticsearch
• Experience managing AWS costs, running backup recovery operations
• Experience with SaaS/enterprise customers (security reviews, compliance expectations)

Benefits

• Opportunity to influence how an entire platform evolves
• Ownership of initiatives end-to-end, not just implementing predefined tasks
• Work at the boundary between infrastructure, application architecture, and developer experience

Company Description

At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer interactions - delivering instant, personalized, and exceptional experiences.

• Leading consumer brands like Costco, DocMorris, Monos, Decathlon, InPost trust our AI Agents.
• Our platform sits on the frontline of our customers’ businesses, focusing on reliability, clarity, and operational ownership.
• Our team embraces AI as a fundamental part of how we work, contributing to creativity, documentation, and scale.