[Hiring] Senior DevOps Engineer @Cloudtalk

Role Description

This role involves designing, building, hardening, and maintaining the core infrastructure used by all of CloudTalk’s engineering teams running in AWS.

• Help developers with finding and optimizing critical database queries and tweak database servers
• Automate every aspect of our infrastructure to remove any human intervention as much as possible
• Design and deploy new services into Kubernetes cluster (AWS EKS)
• Participate in team brainstorming sessions to define future of CloudTalk’s infrastructure
• Implement security policies across cloud-based infrastructure
• Optimize existing services to achieve better performance
• Develop effective tooling, alerts, and response to both identify and address reliability risks
• Drive and promote protocols on production readiness and operational excellence
• Partner with product engineering teams to debug production outages and carry out action items to improve the reliability of those systems
• Participate in design reviews and production reviews for new features, products, or pieces of infrastructure
• Plan for the growth of CloudTalk’s infrastructure

Qualifications

• Knowledge of AWS
• Knowledge of Kubernetes
• Experience with optimizing database systems (MariaDB, MongoDB, PostgreSQL, ...)
• Knowledge of Bash scripting
• Managing 24/7 production infrastructure and Kubernetes clusters (AWS/GCP...)
• Understanding of modern development and operations processes and methodologies
• Experience with Linux administration
• Experience with CI/CD management (Argo project)
• Experience with configuration management (e.g. Terraform, Ansible, Helm, Docker, ...)
• Knowledge of GitOps principles is nice to have (e.g. ArgoCD)
• Experience with monitoring stack (preferably Prometheus, Grafana, Alertmanager), configuration of monitoring rules, creating dashboards, etc.
• Understanding of the DevOps/SRE philosophy

Requirements

• Good at problem-solving and debugging
• Can-do approach
• Passionate about new technologies and not afraid to try them out
• Desire to constantly improve infrastructure, internal components and whatever that you see as a problem
• You dislike temporary solutions
• Learning mindset

Benefits

• 1-1 Coaching sessions with our resident communications advisor
• Leaders Academy & Learning and Development Budget
• Unlimited Paid Time Off
• Volunteering Days
• Flexible working hours
• Home office budget
• MacBook for work
• Recharge Fridays once per quarter
• Fitness Allowance
• Referral bonuses
• Virtual & physical team buildings
• Company merchandise

Company Description

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

• CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel to big players like Nokia, Glovo, and Rakuten.
• Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
• CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

Hiring Process

• Call with our Talent Acquisition Team
• 30-min Intro Call with our Infrastructure Team Lead
• 90-min Technical Interview with Assignment Presentation
• Culture Bar Raiser Call and Offer