[Hiring] Senior Cloud Engineer @Smile Digital Health

Role Description

The Senior Cloud Engineer is responsible for designing, building and maintaining cloud hosted services and platforms to support Smile Digital Health’s SaaS offering. This includes, but is not limited to:

• Owning the development and maintenance of deployment artifacts such as HELM charts, Docker container/compose configurations, infrastructure as code, and build/deployment/automation pipelines.
• Working closely with platform, infrastructure, architecture, and security teams to ensure cloud deployments are scalable, reliable, secure, and aligned with enterprise architecture patterns.

Responsibilities include:

• Developing, testing, and maintaining cloud-native RESTful APIs using Python, GoLang/Go, and JavaScript/TypeScript.
• Building and managing Docker container images, ensuring best practices for image build, security, cost efficiency, and deployments.
• Authoring, maintaining, and versioning HELM charts for deploying services into Kubernetes/OpenShift Environment, including configuration/annotation values, templates, upgrades, and rollback support.
• Participating in (or building) CI/CD pipelines to automate deployment, testing, monitoring, and roll-back of SaaS services.
• Monitoring the performance, reliability, and scaling behavior of services; identifying bottlenecks and implementing solutions (caching, concurrency, resource limits, horizontal auto-scaling).
• Developing and maintaining serverless SaaS components using AWS CDK, Lambda, API Gateway, and ECS/Fargate.
• Ensuring high availability and fault tolerance through Kubernetes features such as readiness and liveness probes, sensible resource requests/limits, and proper namespace/networking isolation.
• Implementing and enhancing CI/CD pipelines with automated testing, versioning, and documentation publishing.
• Managing in-cluster dependencies such as PostgreSQL, Kafka, Grafana, and ElasticSearch using Helm or Operators.
• Collaborating with security, operations, and infrastructure teams to ensure deployments meet security, compliance, logging, monitoring, and auditing requirements.
• Troubleshooting and debugging issues in production and staging environments; providing root cause analysis and proposing corrective measures.
• Maintaining clear documentation of architecture, deployment procedures, configuration, and usage of cloud tools.

Qualifications

• 5+ years of professional experience in cloud development or infrastructure engineering roles.
• Bachelor’s degree in Computer Science, Software Engineering, or a related discipline (or equivalent work experience).
• Proven experience working to design and build SaaS applications and multi-cloud solutions.
• Understanding of DevOps and hands-on experience working with DevOps tooling including, but not limited to, Gitlab CI, GitHub Actions, Azure DevOps, etc.
• Working knowledge of public cloud SDKs/APIs (Azure SDK, AWS SDK, GCP SDK, etc.) for interacting with provider services (storage, identity, secrets, etc.). Boto3 and AWS CDK preferred.
• Strong experience building APIs (REST or GraphQL) in Python and/or JavaScript/TypeScript.
• Solid knowledge of Docker, containerization best practices, and experience deploying containers in Kubernetes and OpenShift.
• Experience authoring and maintaining Helm charts and Operators for complex deployments.
• Familiarity with monitoring/logging/tracing tools (e.g., Prometheus, Grafana, OpenTelemetry, Elasticsearch/Loki, etc.).
• Strong understanding of cloud hosting (AWS and Azure preferred) and cloud storage, secrets, and security services.
• Familiarity with GitOps tooling and principles.
• Working experience with Hashicorp Terraform to build and deploy complex environments.
• Ability to work in cross-functional teams and communicate effectively, both written and verbal.
• Self-motivated, detail-oriented, with strong problem solving and troubleshooting skills.

Requirements

• Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment.
• This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.

Benefits

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club

Company Description

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.