[Hiring] Senior Application Services Engineer @Solera

Role Description

As a Senior Application Services Engineer, you will be part of a global support team managing products and applications worldwide. You will work closely with development and architecture teams to consolidate and replace caching systems & message brokers while centralizing logging across the globe. Playing a critical role in strengthening the product lifecycle by ensuring robust application layers and system reliability consolidating over 450 products across +42 business units. You’ll have the opportunity to extend your expertise to harden products, reduce downtime, and enhance overall performance.

• Provide L4 support experience in leading 24x7 on-call support for highly critical customer-facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.
• Support a broad range of technologies: Windows/Linux, multi-tier web applications, middleware (web/app servers, infrastructure, containers, message queues, databases, networking).
• Effectively deploy applications by building automation suites (GitHub, Ansible, semaphore…).
• Install, configure, and tune middleware applications (sFTP, Apache, Tomcat, IIS, Redis, RabbitMQ, Graylog, Kafka, IBM-MQ).
• Setup monitoring at all layers of the application stack and resolve alerts quickly using NewRelic.
• Application performance tuning, outage troubleshooting/triage, short term/long-term fixes.
• Work closely with development/architecture to replace and reduce the footprint and cost of infrastructure on the cloud by migrating to on-premise data centers.
• Improve architectures by enhancing application architecture and redundancy across legacy systems.
• Centralize logging in production environments using Graylog.
• Ensure design, infrastructure, processes, and operational documentation are up to date.
• Automate repetitive tasks, leaning out processes that drive down outages and deliver quick results.
• Familiarity with Public & Private Cloud (AWS, Azure, GCP), and on-prem VMware virtualized systems environments.
• Basic networking knowledge (F5, HAproxy).
• Ability to drive own bodies of work using Atlassian stack.

Qualifications

• Strong communication skills to hold technical conversations in English, asking relevant questions to guide problem-solving processes.
• Strong critical thinking skills to navigate unfamiliar situations, providing clear, step-by-step troubleshooting guidance.
• Capable of navigating through the IT infrastructure, regardless of minimal background on its architecture leveraging previous experience.
• Proficiency in both Windows and Linux environments, adept at multiple protocols/tools (HTTP, HTTPS, TLS, TCP, UDP, SMTP, ICMP, FTP, sFTP, SSH, RDP).
• Expertise in technologies/practices like VPN, Jumphost, DHCP, Active Directory, webservers, F5, HAProxy, Apache, Nginx, IIS, Websphere, VMware, Git.
• Experience setting up proactive monitoring systems to prevent recurring outages, identifying necessary configurations, and proposing short- and long-term solutions to post-incident scenarios.
• Understanding of Application SDLC and On-Call Support, providing on-call support on a rotational basis, diagnosing, triaging, and fixing system issues during outages.
• Intellectual curiosity and a can-do attitude, eager to contribute with contagious enthusiasm.

Requirements

• Hands-On experience with any Message broker technology such as RabbitMQ, Kafka, IBM-MQ, ActiveMQ, Tibco, MSMQ, RedHat AMQ, SQS, Redis, Graylog, LDAP, AWS, Azure, VMWare.
• Fluent in Spanish.