[Hiring] Principal Site Reliability Engineer @Mercury Insurance Services

Role Description

This Principal SRE will bridge the platform engineering and database team by building self-service tooling for cloud databases.

The Principal Site Reliability Engineer (SRE) is a senior level technical position responsible for the design, implementation, and maintenance of a reliable, scalable, and agile enterprise hybrid application platform. A very significant part of Principal SRE’s responsibility is to orchestrate and automate software packaging, integration, testing, and deployment from technology, process, practice, and skillset perspectives.

This individual must be a technologist & engineer at heart and be comfortable in enabling new technology and being hands-on with the execution of the strategy. Must exhibit a deep understanding of modern technology stack and agile delivery models, demonstrated focus on customer experience, and must have a proven track record of modernizing technologies.

Close collaboration and alignment with business teams, application development teams and security will be required. As such, exceptional abilities in building and maintaining strong working relationships and organizational savvy will be required. High level communication and presentation skills are required. Ability to attract, retain, and develop engineering talent will be critical.

Responsibilities

• Works independently and under supervision, takes initiatives to gather requirements, design and implement CICD with tight collaboration with all other technical teams and customers.
• Implement best practices for software delivery continuous integration and continuous deployment (CICD).
• Work with our infrastructure organization on environment setup, automation, and streamlining the stand up and scale out of infrastructure using infrastructure as code (IAC).
• Develop and improve our monitoring and alerting systems.
• Automate security-related activities such as code scanning, package scanning, and vulnerability scanning.
• Assist in developing automated test, deployment test, code versioning and Github actions.
• Defining and setting development, test, release, update, and support processes for DevOps operation in consultation with other teams of the technology group.
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline.
• Architect, design and deploy AWS resources including provisioning, monitoring and maintenance.
• Effectively manage and leverage Docker and Kubernetes container platforms.
• Work with various Engineering teams to outline the DevOps execution strategy for different projects.
• Drive Automation efforts across the organization utilizing Infrastructure as Code (IaC) using Terraform, Configuration Management, and Continuous Integration (CI) / Continuous Delivery (CD) tools such as Jenkins.
• Assist with organization wide security considerations. Find the best ways to identify security risks and incidents and suggest improvements and create automation as needed to detect and mitigate those risks.
• Owns company’s CICD technology stack. Executes on roadmap items in collaboration with SME teams (e.g. infrastructure, application, QA, Governance) and system owners. Research and recommend new technology, solutions, protocols, and standards in support of adoption and upgrade of enterprise CICD platform.
• Owns company’s service hosting decision tree by developing a host of factors tilting decision on-prem, hybrid or in the Cloud.
• Demonstrates Mercury’s core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value.
• Interacts cordially and professionally with customers, vendors, superiors, and peers.
• Regular attendance on a full-time schedule including 7x24 system support as required.

Qualifications

• Bachelor's Degree in Computer Science or related technology areas.
• Minimum 18 – 20 years overall related technology experience.
• 8 - 10 years’ experience in heavy infrastructure, DevOps / CICD in large transformation organizations.
• Experience working with Agile tools such as Jira / Confluence etc.
• Knowledge of web application development.
• Deep experience with Docker, Apache Camel, Kubernetes, Terraform, Ansible, CloudFormation, Python and scripting languages.
• Experience working within Agile development teams.
• Knowledge / Expertise in cloud platforms, Linux Operating Systems, Networking, and Database.
• Deep experience with DevOps Management tools (repository, packaging, unit testing, code scanning, package scanning such as Maven, Gradle, Helm, Sonatype).
• Prior exposure to continuous integration/delivery tools such as Jenkins, GitHub Actions, GitLab CI.
• A DevOps Engineer Certificate preferred.

Requirements

• Ability to work on demand to provide 7x24 mission critical support.
• Excellent written, verbal, and interpersonal skills, with strong ability to collaborate throughout all levels of the organization and with vendors and external partners.
• Initiative driven; self-motivated.
• Learner.
• Curious and ask questions.
• Open to new experiences and ideas.
• Willing to take imperfect steps, make mistakes, and learn from them.
• Action oriented.

Benefits

• Competitive compensation.
• Flexibility to work from anywhere in the United States for most positions.
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours).
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus).
• Medical, dental, vision, life, and pet insurance.
• 401 (k) retirement savings plan with company match.
• Engaging work environment.
• Promotional opportunities.
• Education assistance.
• Professional and personal development opportunities.
• Company recognition program.
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.

Company Description

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.