[Hiring] Operations Engineer @Lakeview Loan Servicing

Role Description

Lakeview IT is looking for a talented and motivated Operations Engineer to join our dynamic team and help us continue to build and maintain a world-class infrastructure. The Level 1 Operations Engineer serves as the first line of defense for the Technology Operations team. This role is responsible for triaging and troubleshooting issues across infrastructure, applications, and networks, ensuring uptime, stability, and rapid response when incidents occur.

• Work primarily in Azure, AWS, and on-premises data center systems, supporting mostly Windows-based infrastructure.
• Provide foundational exposure to enterprise-scale systems and cloud infrastructure.
• Play a key role in maintaining high system availability while learning advanced automation, monitoring, and DevOps practices.
• This position serves as a pipeline to mid-level Site Reliability, Cloud, or Infrastructure Engineering roles within Lakeview IT.
• Role can be 100% remote or hybrid if you're near the Agoura Hills, CA office.

Responsibilities

• Serve as the first point of contact for technical incidents, alerts, and service requests.
• Triage and resolve server, network, and application issues, escalating to senior engineers when necessary, with full context and documentation.
• Monitor system health through tools such as New Relic and native cloud monitoring services.
• Document all troubleshooting steps, findings, and resolutions within the ticketing system for accountability and knowledge sharing.
• Follow incident management and escalation procedures to maintain SLA compliance.
• Support patching, system checks, and maintenance windows.
• Collaborate with Engineering teams to ensure handoffs are complete and actionable.
• Participate in on-call rotations and assist during outages or critical events.
• Contribute to improving runbooks, knowledge base articles, and monitoring dashboards.
• Demonstrate composure under pressure, calmly collecting data, correlating symptoms, and maintaining communication during incidents.
• Collaborate closely with Application Support, IT Security, and Development teams to troubleshoot and resolve cross-system issues.
• Participate in post-incident reviews to identify root causes and propose process improvements.
• Partner with senior engineers to identify automation opportunities and streamline manual operational tasks.
• Other duties as assigned by leadership.

Qualifications

• 1–3 years of experience in IT operations, helpdesk, or systems support is required.
• Strong troubleshooting skills across Windows Server, networking, and application environments.
• Basic familiarity with Azure (preferred) and/or AWS environments.
• Experience using monitoring platforms like New Relic, Datadog, or similar tools.
• Working knowledge of Active Directory, DNS, load balancers, and firewalls is a plus.
• Understanding of incident and change management practices (ITIL familiarity a plus).
• Excellent written communication, especially in documenting tickets and escalations clearly.
• Strong interpersonal communication skills; ability to work collaboratively across multiple teams and time zones.
• Ability to multitask and stay composed in high-pressure situations.
• A growth mindset with a desire to learn automation, scripting, and deeper infrastructure concepts is a plus.

Benefits

• Salary range: $71,000 to $91,000 with an annual bonus.