[Hiring] OKTA L3 SME - System Administration @Kyndryl

Role Description

As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.

Key Responsibilities:

• Act as L3 escalation for complex OKTA incidents and service requests
• Troubleshoot and resolve advanced MFA, SSO, and authentication issues
• Support OKTA administration including policies, groups, and application configurations
• Handle P1/P2 incidents and contribute to root cause analysis and problem management
• Support OKTA agent deployments, upgrades, and maintenance (AD / LDAP agents)
• Major Incident Management – IDAM Representation on MIM, P1 & P2 Calls
• OKTA Platform Support 2nd Level – Day to day, policy activities, group updates
• Daily Incident Management 2nd & 3rd Level (2500 a month)
• Release Management (New OKTA Agents as required)
• Maintenance & Patching of OKTA AD agents and support for Kyndryl server staff
• Day to day Service Requests
• IP whitelisting Management
• Management of CMDB x 2
• OKTA Mastered List (create direct in OKTA application) and Approvers List
• Admin Access Management
• Admin Access Attestation
• Service Account Management
• Service Account Attestation
• Management OKTA Mastered Accounts and Approvers
• Hypercare Service for new criteria or upgrades
• Assist with audit, compliance, and access review activities
• Maintain SOPs, runbooks, and technical documentation
• Mentor and support L2 OKTA administrators

Qualifications

• 8–12 years of experience in IAM / Security / System Administration
• 1-2 years of hands-on OKTA administration experience
• Strong knowledge of OKTA MFA, SSO, authentication policies, and federation
• Experience with SAML, OAuth 2.0, OIDC, LDAP, and directory integrations
• Familiarity with incident, change, and problem management processes

Requirements

• OKTA Certified Professional / Administrator
• Security certifications – desirable

Benefits

• Diverse company culture that invests in your future
• Flexible working policy with home working opportunities
• Agile office space with games room, team dinners, and seasonal gifts
• Charity, ESG initiatives, and focus groups for employee feedback
• Employee Assistance Program (with online consultants in law, tax, life events, psychology)
• Retirement pension plan
• Company mobile for private use
• Cafeteria platform with Kyndryl benefits points
• Private health card
• Life insurance package
• Multisport Card
• Discounts for Kyndryl employees
• Wide range of benefit options for parents and children
• Sports activities and team events
• Free language courses & many personal development possibilities
• Employee referral program
• Mindfulness and Yoga Classes