[Hiring] NOC Engineer @First Advantage

Role Description

This role is responsible for ensuring the continuous health, performance, and reliability of cloud-based and external-facing applications through proactive monitoring, incident response, and operational excellence.

• Manage alerts and perform deployments across multi-cloud environments
• Handle SSL/TLS certificate lifecycles
• Conduct initial troubleshooting with timely escalations based on established runbooks
• Contribute to problem management by analyzing incidents and identifying root causes
• Implement preventive measures and generate performance reports for leadership insights
• Strong scripting and automation capabilities
• Adhere to security and compliance standards
• Coordinate during incident bridge calls and NOC communications
• Operate in a 24/7 rotational shift environment
• Collaborate closely with cross-functional teams to maintain seamless operational stability

Qualifications

• Monitor application and infrastructure alerts using various monitoring tools to ensure system uptime and performance
• Analyze and oversee external-facing applications and infrastructure to ensure optimal performance
• Perform deployment activities across multiple cloud platforms using industry-standard tools
• Manage SSL/TLS certificates, including procurement, installation, renewal, and troubleshooting
• Conduct initial troubleshooting and escalate issues as per defined runbooks and procedures
• Collaborate with problem management teams to identify root causes and implement preventive measures
• Generate performance analysis reports for incidents and provide insights to IT management
• Develop and maintain scripts to automate routine operational tasks and improve efficiency
• Ensure compliance with security standards and best practices across cloud and infrastructure environments
• Facilitate incident management bridge calls with support teams, on-call application teams, and management
• Issue NOC notifications, summarize issues, and collaborate with problem management teams
• Apply analytical thinking to troubleshoot complex technical issues using logs, metrics, and dashboards
• Identify recurring issues and recommend preventive measures
• Possess strong knowledge of Incident, Change, and Problem Management processes

Requirements

• Strong knowledge of cloud platforms (AWS, Azure, GCP or equivalent)
• Hands-on experience with deployment tools and cloud automation
• Proficiency in SSL certificate management and vendor coordination
• Working knowledge of scripting languages (Python, Shell, PowerShell, KQL etc.)
• Experience with monitoring tools (AppDynamics, Site24*7, Manage Engine, CloudWatch, or similar)
• Excellent communication and collaboration skills to work with cross-functional teams
• Flexibility to work in rotational 24/7 shifts

Preferred Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field
• Industry certifications such as AWS Certified Solutions Architect, Microsoft Azure Administrator, CompTIA Network+, or CCNA
• Prior experience in NOC or IT Operations role with exposure to enterprise-scale environments

United States Equal Opportunity Employment

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.