[Hiring] Network Administrator @Softheon

Role Description

The Network Administrator is responsible for the installation, maintenance, and reliable operation of the organization’s network infrastructure to ensure optimal performance, security, and reliability. This role ensures that the network operates efficiently and securely to support the company’s business operations and strategic initiatives.

You Will:

• Troubleshooting and Support:
  • Diagnose and resolve network-related issues promptly.
  • Provide Level 2 support for network related incidents and service requests.
  • Work closely with other teams to ensure seamless integration and operation of the environment.
• Security and Compliance:
  • Implement and manage network security measures to protect against unauthorized access, vulnerabilities, and threats.
  • Collaborate with the Security Team to address vulnerabilities and ensure compliance with regulations (e.g., GDPR, HIPAA, PCI DSS).
• Implementation and Optimization:
  • Assist in the implementation and documentation of new network solutions or improvements to existing infrastructure.
  • Stay updated on advancements in network technologies and recommend improvements to existing systems.
• Documentation and Reporting:
  • Develop and maintain detailed documentation, including architecture diagrams, procedures, and policies for the network infrastructure.
  • Generate reports on network performance and system incidents.
• Maintenance and Monitoring:
  • Monitor network performance and ensure reliability.
  • Configure and maintain firewalls, routers, switches, and other network devices.
  • Perform routine network maintenance tasks, including firmware updates and patch management.
• Talent Management:
  • Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews.
  • Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values.
  • Provide guidance and mentorship to team members within your department and across diverse functions.
  • Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement.
• Additional Responsibilities:
  • Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues.
  • Must be available for rotating on call shifts.
  • Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable).
  • 5% additional travel may be required.
  • Must reside in the Eastern or Central time zone.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field required.
• 1-3+ years of experience in network administration or a similar role.
• Hands-on experience with configuring and troubleshooting network devices (e.g., Cisco, Juniper, Aruba).
• Experience with network monitoring tools (e.g., SolarWinds, PRTG, Nagios).
• Exposure to cloud networking concepts (e.g., AWS, Azure) (preferred).
• CCNA or Network+ Certification is required.
• AZ900 & AI900 certifications are preferred and required to obtain within 90 days of joining the company.
• Preferred Certifications: Microsoft Certified: Azure Network Engineer Associate (AZ-700).
• Strong understanding of networking protocols (e.g., TCP/IP, DNS, DHCP, VLANs, BGP, OSPF).
• Proficiency in firewall configurations and VPN technologies.
• Familiarity with network security practices and tools.
• Knowledge of monitoring tools (e.g., vRealize Operations, SolarWinds, Nagios) for tracking performance and troubleshooting.
• Understanding of ITIL practices for incident, problem, and change management.
• Strong analytical and problem-solving skills with a detail-oriented approach.
• Strong technical writing and documentation skills.
• Effective communication and collaboration skills for working with cross-functional teams.
• Detail-oriented with a proactive approach to problem-solving and process improvement.
• Self-motivated and capable of working independently or as part of a team.
• Committed to staying current with emerging technologies and industry best practices.
• Resilient and adaptable in fast-paced, dynamic environments.

Benefits

• Base Salary of $55,000 - $65,000/yr.
• Work from your home company with a one-time home office stipend.
• Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents.
• Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave.
• 15 days to discretionary PTO based on YOS.
• 9 additional paid holidays.
• Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities.