Level 2 Engineer @Dijital Team
DevOps / Sysadmin
Salary unspecified
Remote Location
Job Type full-time
Posted 3d ago

[Hiring] Level 2 Engineer @Dijital Team

3d ago - Dijital Team is hiring a remote Level 2 Engineer. 💸 Salary: unspecified 📍Location: Worldwide

Role Description

Seeking an MSP‑experienced Level 2 Engineer who owns escalations end‑to‑end across Windows Server, Microsoft 365, networking, firewalls, and backups. This role is about fixing root causes, not passing tickets.

  • Own and resolve escalated tickets from Level 1 through to resolution
  • Troubleshoot and support Windows Server environments (AD, DNS, DHCP)
  • Advanced administration and troubleshooting of Microsoft 365 (Exchange, identity, MFA, Conditional Access)
  • Diagnose and resolve networking issues (LAN/WAN, VLANs, DNS)
  • Implement and manage firewall changes (FortiGate preferred)
  • Validate and troubleshoot backup and DR solutions (Datto, Cove, Veeam or similar)
  • Respond to monitoring alerts and improve system stability
  • Create and maintain SOPs, documentation, and runbooks
  • Mentor Level 1 engineers and reduce unnecessary escalations
  • Proactively identify risks, security gaps, and improvement opportunities

Qualifications

  • Proven MSP experience as a Level 2 / Escalation Engineer
  • Strong hands‑on skills in Windows Server, Microsoft 365, networking, firewalls, and backups
  • Confident with full ticket ownership and root‑cause analysis
  • Comfortable working in a fast‑paced MSP environment
  • Strong communication, documentation, and process discipline

Company Description

Before You Apply
worldwide Be aware of the location restriction for this remote position: Worldwide
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Level 2 Engineer @Dijital Team
DevOps / Sysadmin
Salary unspecified
Remote Location
Job Type full-time
Posted 3d ago
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worldwide Be aware of the location restriction for this remote position: Worldwide
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
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