[Hiring] Level 2 Engineer @Dijital Team

Role Description

Seeking an MSP‑experienced Level 2 Engineer who owns escalations end‑to‑end across Windows Server, Microsoft 365, networking, firewalls, and backups. This role is about fixing root causes, not passing tickets.

• Own and resolve escalated tickets from Level 1 through to resolution
• Troubleshoot and support Windows Server environments (AD, DNS, DHCP)
• Advanced administration and troubleshooting of Microsoft 365 (Exchange, identity, MFA, Conditional Access)
• Diagnose and resolve networking issues (LAN/WAN, VLANs, DNS)
• Implement and manage firewall changes (FortiGate preferred)
• Validate and troubleshoot backup and DR solutions (Datto, Cove, Veeam or similar)
• Respond to monitoring alerts and improve system stability
• Create and maintain SOPs, documentation, and runbooks
• Mentor Level 1 engineers and reduce unnecessary escalations
• Proactively identify risks, security gaps, and improvement opportunities

Qualifications

• Proven MSP experience as a Level 2 / Escalation Engineer
• Strong hands‑on skills in Windows Server, Microsoft 365, networking, firewalls, and backups
• Confident with full ticket ownership and root‑cause analysis
• Comfortable working in a fast‑paced MSP environment
• Strong communication, documentation, and process discipline

Company Description