[Hiring] Lead DevOps Engineer @BMC Helix

Role Description

At BMC, we help global enterprises run and reinvent their businesses with cutting-edge technology. Our BMC Helix portfolio delivers modern, cloud-native SaaS solutions for IT Service Management (ITSM), IT Operations Management (ITOM), and AIOps.

Within IT Operations Management (ITOM), BMC Helix empowers organizations to proactively monitor, diagnose, and remediate issues across complex hybrid and multi-cloud environments. We’re building intelligent automation that keeps mission-critical systems resilient, scalable, and secure.

Now, we’re looking for a Lead DevOps Engineer to join our team and play a pivotal role in shaping the future of ITOM delivery.

• Lead monthly deployments and upgrades of the ITOM SaaS suite across 20+ global data centers, including AWS GovCloud (IL4 and IL5).
• Oversee semi-annual upgrades of services like Victoria Metrics, OpenSearch, Redis, and Kafka across AWS, Oracle, and Google Cloud.
• Migrate customers between ITOM instances, apply hotfixes, implement change requests, and resolve service requests.
• Remediate monitoring alerts, drive automation initiatives, and establish repeatable, reliable processes that scale.

Qualifications

• 8-10+ years of experience in a DevOps role.
• Bachelor’s Degree in a related field; certifications such as ITIL, MCSE, VCP, AWS, GCP, OCI are a plus.
• Ability to obtain US Secret Security Clearance.
• Strong experience with Kubernetes, including Helm charts.
• Proficiency in Shell scripting (absolute must); additional scripting/automation experience with Python and Java is desirable.
• Hands-on experience implementing CI/CD pipelines using tools such as Jenkins and Spinnaker, following best practices.
• Solid knowledge of Terraform (must-have); Ansible experience is a plus.
• Familiarity with version control systems (Git) and project management tools (JIRA).
• Experience with AWS (including GovCloud), Google Cloud, and Oracle Cloud.
• Proficient in AWS managed services such as Kafka, OpenSearch, ElastiCache, and Postgres/RDS.
• Basic knowledge of networking concepts.
• Experience with monitoring tools such as Kibana, Fluentbit, Clickhouse; knowledge of Victoria Metrics is a bonus.

Benefits

• Competitive salary range: $132,975 - $221,625.
• Variable plan and country-specific benefits.