[Hiring] L3 Systems Engineer @STAFFVIRTUAL

Role Description

You'll manage tickets, assist escalations, handle deployments, and support Windows-based networks and cloud solutions. Strong troubleshooting skills, technical expertise, and excellent communication are required. CompTIA, Microsoft, or Cisco certifications are a plus, and a willingness to keep learning is a must. We value self-motivated professionals with integrity and top-notch customer service.

Responsibilities

• Maintain Intelinet Ticketing & Project Systems:
• Manage and triage support tickets
• Assist with escalations from Tier 1 & 2 engineers
• Manage project deployments and configurations
• Spearhead new client onboardings
• Provide support for customer networks
• Maintain complete technical documentation
• Automate tasks and monitor their effectiveness
• Design, deploy, and configure networks (LAN, WLAN, WAN, VPN)
• Install and configure networking hardware, routers, switches, wireless, and firewalls
• Design firewall configurations (NAT, PNAT, ACL, Content & Application Policies)
• Design wireless configurations using SSID & authentication methods (LDAP, RADIUS)
• Configure VLANs and network segregation
• Monitor network performance and integrity; conduct regular network performance tests
• Suggest improvements to network performance, capacity, and scalability
• Create and implement network security measures
• Server and cloud management:
• Design, build, maintain, and manage Server 2016+
• Deploy physical and virtual server infrastructure
• Manage Hyper-V, VMware, Failover Clusters, and HA environments
• Administer Active Directory, DNS, DHCP, Print, File services
• Design and administer Disaster Recovery Solutions and Infrastructure
• Administer Azure, Entra ID, Exchange Online, SharePoint, OneDrive, Teams
• Security management:
• Implement security authentication methods (MFA, TOTP, SSO, Conditional Access, Zero Trust)
• Detect and clean viruses and malware
• Oversee and test security measures, including access authentication and disaster recovery
• Workstation management:
• Design, build, maintain, and manage Windows 10/11 devices
• Manage local, Active Directory, and Entra ID joined devices
• Handle profiles, migrations, and application troubleshooting
• Install and configure modern software

Qualifications

• 3+ years of experience
• Experience working in customer environments
• Excellent customer relationship skills
• Thrives in a team environment
• Exhibits strong interpersonal and communication skills
• Multitasks in a fast-paced environment
• Sharp troubleshooting skills
• Ability to work independently
• Organizational and mentoring skills
• Mentor team members on technical issues
• Use of remote access tools such as LogMeIn and Screen Connect is a plus
• Automate tasks and monitor their effectiveness
• Proficient in Microsoft Office applications
• Experience in ConnectWise PSA
• Maintain complete technical documentation

Requirements

• Solid background in network administration and architecture
• In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g., BGP, OSPF)
• Technical certifications preferred (A+, MCTS, VTSP, CCENT, or CCNA)
• Design and deploy functional networks (LAN, WLAN, WAN, VPN)
• Install and configure networking hardware
• Configure routers, switches, wireless, and firewalls
• Design firewall configurations including NAT, PNAT, ACL, Content & Application Policies
• Design wireless configurations using SSID & authentication methods like LDAP, RADIUS
• Configure VLANs and network segregation
• Experience with network diagnostic, monitoring, and analysis tools
• Monitor network performance and integrity
• Conduct regular network performance tests
• Create and implement network security measures
• Server 2016+ design, build, maintenance, and management
• Ability to create and deploy physical and virtual server infrastructure
• Manage Lights Out Management and Lifecycle Management using iDrac or other methods
• Support Hyper-V, VMware, Failover Clusters, and HA environments
• Administrate Active Directory and other primary server roles (DNS, DHCP, Print, File)
• Design and administer Disaster Recovery Solutions and Infrastructure
• Administrate Azure and Entra ID
• Administrate Exchange Online, SharePoint, OneDrive, Teams
• Implement security authentication methods (MFA, TOTP, SSO, Conditional Access, Zero Trust)
• Strong understanding of virus and malware detection and cleaning techniques
• Create, oversee, and test security measures (e.g., access authentication and disaster recovery)
• Windows 10/11 design, build, maintenance, and management
• Local, Active Directory, & Entra ID joined devices
• Manage profiles, migrations, and application troubleshooting
• Install and configure modern software

Benefits

• Competitive compensation and benefits package
• HMO Day 1 + FREE dependent coverage
• De minimis and allowances
• Attendance bonus
• Paid time offs
• Company-provided work setup (laptop, monitor, accessories)
• Training, career growth, and global exposure
• A collaborative and supportive team culture