[Hiring] L2 Production Support Engineer @Encora

Role Description

We are seeking a highly skilled and experienced Support Engineer to execute on support issues while also building out the function and automating resolution of repeat issues. In this role, you will work directly with Java, Linux, SQL. You’ll be hands-on and equally strong in communication—facilitating technical discussions, translating business needs into technical plans, and ensuring we commit secure, scalable, and high‑quality solutions.

• Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams
• Serve as point of escalation for support issues from Marquee Helpdesk (L1)
• Providing mentorship and guidance to junior team members to ensure successful resolution of issues
• Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms
• Automate manual processes to increase efficiency and reduce risk
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed
• Work closely with the engineering team to drive resolution of client issues
• Participate in on-call rotations and respond to incidents as needed
• Continuously improve processes and systems to increase reliability and reduce risk
• Influence and suggest improvements on roadmap for enhancing Marquee client experience
• Create documentation/runbooks and code snippets to share with clients and internal engineering teams

Qualifications

• Experience on SDLC/Devops, LINUX system platforms
• Good Linux Scripting/Development skills - JAVA, Python (any)
• Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/MS-SQL/Oracle/Sybase, Public/Private Cloud
• Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins
• Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution
• Knowledge of config management - chef, puppet, ansible and related languages: groovy, go, json, yml, ini (any)
• Must be willing to work in rotational shifts

Requirements

• Having worked in environment supporting 10000+ servers a plus
• Multiple Application Support Experience a plus
• ITIL and ITSM experience a plus
• Global clients facing Support team experience a plus
• Able to work within a Global team, prior experience a plus
• Prior experience with Financial Institution a plus

Company Description

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.