[Hiring] ITIL Automation / Orchestration Engineer @General Dynamics Information Technology

Role Description

GDIT is seeking an ITIL Automation / Orchestration Engineer to streamline and modernize service delivery across ITSM platforms. You will design automations, integrate systems, and build orchestration workflows that accelerate mission outcomes and reduce operational friction across Defense programs.

How You’ll Make an Impact:

• Build automated workflows that streamline ITIL/ITSM processes (Change, Incident, Request, CMDB, etc.).
• Integrate platforms such as ServiceNow, cloud services, monitoring tools, and DevSecOps pipelines.
• Develop reusable automations that reduce toil and improve service quality across the enterprise.
• Collaborate with service owners to translate ITIL processes into actionable automated workflows.
• Implement orchestration that connects infrastructure, applications, and support systems.
• Contribute to broader modernization initiatives by standardizing automation best practices.

Qualifications

• Strong experience with ITSM platforms (ServiceNow preferred).
• Hands‑on experience building automations, REST integrations, and workflow orchestration.
• Solid understanding of ITIL processes and service management fundamentals.
• Strong scripting skills (Python, JavaScript, PowerShell).
• Experience integrating cloud platforms, monitoring tools, and CI/CD systems.
• Ability to work across teams to define automation needs and deliver practical solutions.
• US Citizenship Required.
• Candidate must possess active SECRET clearance, and the ability to obtain TOP SECRET/SCI.
• Bachelors and 8 years of progressive work experience.

Requirements

• ITIL Foundation or higher certifications (preferred).
• Experience with ServiceNow Flow Designer, IntegrationHub, or similar tools (preferred).
• Experience with enterprise architecture, CMDB design, or process optimization (preferred).

Benefits

• Variety of medical plan options, some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• 401(k) plan with company match.
• Full flex work weeks where possible.
• Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
• 15 days of paid leave per calendar year for vacations, personal business, and illness.
• 10 paid holidays per year.
• Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.