[Hiring] Business Automation Engineer @Tia

Role Description

At Tia, our business teams support the people, processes, and systems that make women’s healthcare possible. As our Business Automation Engineer, you’ll help teams spend more time on the work that needs their expertise.

• Understand and improve business processes
• Work directly with teams to understand how work gets done, including exceptions, workarounds, and handoffs.
• Map workflows and identify where human judgment is essential and where automation can reduce repetitive work.
• Partner with your manager to define project scope, priorities, and measures of success.

• Build practical, reliable solutions
• Design and build workflows using n8n or similar automation platforms, AI tools, and Python or JavaScript/Node.js.
• Connect systems through APIs, webhooks, and other integrations.
• Choose the simplest effective solution, whether that is a spreadsheet improvement, standard automation, or an AI-assisted workflow.
• Test normal operations and edge cases, and build in error handling, logging, alerts, and appropriate human review.

• Own workflows after launch
• Monitor performance, troubleshoot failures, and update workflows as systems, policies, and business needs change.
• Follow Tia’s security, access, and AI governance controls when working with sensitive employee, business, or patient-related information.
• Maintain clear documentation so others can understand, review, and support your work.

• Help teams adopt and sustain improvements
• Involve teams throughout discovery, design, and rollout.
• Explain technical decisions in plain language and train teams to use their workflows.
• Enable teams to make appropriate adjustments independently, with clear guidance on when technical support is needed.

• Measure impact and share learning
• Establish baselines and measure time saved, accuracy, reliability, and adoption after launch.
• Report results honestly, including limitations and approaches that did not work.
• Partner with Product to transition solutions that could become part of Tia’s products.
• Evaluate emerging AI and automation tools and recommend where they can improve business operations.

Qualifications

• 1+ year of relevant experience in workflow automation, software development, systems integration, or technical operations, or equivalent hands-on experience through internships, research, or substantial independent projects.
• Experience leading a substantial project from an unclear starting point to a working solution.
• Hands-on experience building and troubleshooting workflows in n8n, Zapier, Make, Workato, or a comparable platform, with the ability to learn n8n quickly.
• Ability to write Python or JavaScript/Node.js scripts, call APIs, and handle logic beyond the capabilities of low-code tools.
• Working knowledge of REST APIs, authentication, webhooks, and data movement between systems.
• Comfort using SQL to query and validate data, and working with complex Google Sheets.
• Experience applying LLM tools or APIs to practical problems, with an understanding of their limitations, how to evaluate outputs, and when human review is needed.
• Ability to break complex processes into manageable steps and anticipate exceptions and downstream effects.
• A disciplined approach to testing, documentation, monitoring, and handling sensitive data.
• Strong communication and collaboration skills, including the ability to earn trust with nontechnical teams.
• Initiative, persistence, and accountability: you make progress through ambiguity, raise blockers early, and learn from mistakes.

Requirements

• Experience with Google Workspace automation, including Apps Script.
• Experience building AI workflows that use tool calling, retrieval-augmented generation, or agents.
• Familiarity with machine learning fundamentals and how to assess whether a model is appropriate for a task.
• Experience handling sensitive data in healthcare, finance, or another regulated environment.
• Experience measuring operational improvements through time studies or before-and-after comparisons.

Benefits

• Medical, dental, and vision benefits
• 401k
• Parental leave
• Performance-based bonus
• Equity
• Paid time off, sick leave, and holidays

Company Description

Tia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our “Whole Woman, Whole Life” model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform.

We are a Series D, venture-backed company trusted by more than 120,000 women across four markets.