[Hiring] Senior AI & Automation Engineer @AutoStore™

Role Description

AutoStore is transforming how we operate, serve customers and partners, and scale our commercial organization. We are looking for a Senior AI & Automation Engineer to build and deploy intelligent solutions that fundamentally improve how work gets done. Your first proving ground will be Sales Support, a global operation with rich data, complex workflows and significant opportunities for AI and automation. From there, the capabilities you build will expand across the broader Commercial organization. This is a hands-on role for someone who can move from business problem → prototype → production → measurable impact. You won't simply automate existing processes. You'll help us rethink them.

• You will design AI-powered capabilities combining agentic AI, automation, enterprise data and workflow orchestration, including:
• AI agents that understand requests, retrieve knowledge, reason across business rules and recommend or take actions
• Intelligent case intake, classification, routing and prioritization
• Automated order and PO quality validation
• Knowledge and support agents grounded in enterprise data and documentation
• AI-assisted exception handling and next-best actions
• Pattern recognition across operational data to identify recurring issues and opportunities
• Intelligent self-service experiences for employees, partners and customers

The goal is simple: less manual work, better decisions, faster execution and better customer and partner experiences.

• Build Agentic AI — Design, prototype and productionize AI agents and intelligent workflows using LLMs, RAG, tool use, orchestration and human-in-the-loop patterns.
• Find the Right Problems — Work directly with business teams and operational data to identify friction, repetitive work, rework and high-value opportunities. Challenge unnecessary complexity before automating it.
• Turn Data Into Intelligence — Use historical and real-time data to uncover patterns and create reusable intelligence for classification, recommendations, knowledge retrieval and decision support.
• Engineer for Production — Move beyond demos. Build secure, scalable and observable solutions with strong practices around APIs, integrations, testing, evaluation, monitoring and governance.
• Deliver Measurable Impact — Measure success through outcomes such as cycle time, quality, manual touches, self-service, adoption and capacity created.
• Scale Across Commercial — Take successful capabilities beyond Sales Support into sales productivity, partner and customer experience, revenue and account intelligence, and digital commercial experiences such as AutoStore Sphere.

Qualifications

• Strong software engineering skills, particularly Python and modern APIs
• Experience building applications using LLMs, generative AI or agentic AI
• Experience with RAG, enterprise search, tool/function calling or agent orchestration
• Strong understanding of data, workflow automation and systems integration
• Experience taking AI solutions from prototype to production
• Understanding of AI evaluation, observability, security and responsible AI
• Ability to turn ambiguous business problems into simple, scalable solutions
• Curiosity, ownership and a strong bias toward action
• Experience with Azure, Databricks, Salesforce, SAP, GitHub or modern AI development frameworks is valuable, but the ability to learn, connect systems and ship matters more than any specific technology.

Benefits

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
• Retirement 401(k) plan with employer match and discretionary profit sharing contribution
• Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
• Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!