[Hiring] IT Support Specialist @R2

Role Description

As an IT Support Specialist, you will ensure the operational efficiency of our IT systems and support the security posture of a growing fintech company. You’ll report to the Director of Infrastructure and work closely with our Security and DevOps teams. We’re looking for someone proactive, detail-oriented, and passionate about technology.

What you’ll work on

• IT Support & Administration
  • Managing onboarding and offboarding processes for employees
  • Administering user access and permissions, primarily centralized through JumpCloud
  • Supporting user environments, including macOS and Windows systems
  • Troubleshooting IT-related issues and providing end-user support
  • Managing hardware and software asset inventory
  • Administering internal tools (Google Workspace, Slack, etc.)
  • Creating and maintaining IT documentation and runbooks
  • Coordinating with vendors for hardware procurement and support
• Security and Compliance
  • Supporting adherence to ISO 27001 standards by ensuring access controls and security measures are in place
  • Conducting periodic access reviews and audit support
  • Assisting in the monitoring and resolution of IT security alerts
  • Enforcing endpoint security policies across the organization

Qualifications

• 2-4 years of experience in IT support or system administration
• Experience administering macOS and Windows environments
• Experience with directory services (JumpCloud, Active Directory, Okta, or similar)
• Basic knowledge of cloud platforms, especially AWS
• Strong troubleshooting and problem-solving skills
• Proficiency in English and Spanish

Requirements

• Familiarity with ISO 27001 or similar security frameworks
• Exposure to scripting (Python, Bash, etc.)
• Experience working in a remote-first environment

Benefits

• Fully remote position
• Equipment provided for your home office setup
• Training budget for certifications and professional development
• Career growth within IT and Security
• The opportunity to work in a fast-paced fintech scaling across Latin America