[Hiring] IT Service Operations Engineer @Nexi Career Site

Role Description

This is a global role within the Nexi Group, operating remotely across virtual teams with hubs in Milan and Athens. As a Service Operations Engineer, you’ll be responsible for configuring and evolving middleware and application components, with a strong emphasis on process automation. You’ll also provide technical guidance to developers, testers, and business analysts.

• Evaluate change and project initiatives, ensuring alignment with non-functional requirements
• Participate in release management and production committee reviews; support deployment phases
• Lead incident management and initiate escalation procedures when needed
• Plan and size IT resources to meet future business volume demands
• Monitor system availability and review SLA performance
• Manage handover from project development to live service operations
• Identify and resolve performance bottlenecks and technical issues proactively

Qualifications

• Bachelor’s degree in Computer Science or related field
• 3+ years of experience in application engineering, system administration, or similar roles
• Proficiency in Linux/Unix Shell, Apache, JBoss, Tomcat, and relational databases (Oracle/MySQL)
• Programming experience in Python, Java, C/C++, Ruby, or JavaScript
• Familiarity with distributed platforms (Kafka, Redis) and resource management frameworks
• Strong analytical mindset with a proactive approach to problem-solving

Requirements

• Proven success in technical engineering roles
• Experience with asynchronous collaboration and documentation best practices
• Ability to write clean, maintainable code beyond basic scripting

Benefits

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential