[Hiring] IT Operations Specialist @brightwheel

Role Description

Brightwheel is seeking a highly organized and detail-oriented IT professional to manage multiple workflows across systems, vendors, and stakeholders. The ideal candidate will:

• Own and deliver a seamless global IT onboarding experience, including leading IT orientation and ensuring timely equipment provisioning for all new hires.
• Manage global equipment logistics end-to-end, including vendor coordination, asset tracking, shipping, and recovery across regions.
• Administer and support core IT systems including Google Workspace, Okta, Slack, MDM tools (Intune/Iru), and ITSM platforms (Jira Service Management).
• Provide high-quality end-user support, troubleshooting and resolving technical issues efficiently while delivering a strong employee experience.
• Lead and contribute to IT projects and system improvements, including tooling changes, migrations, and process enhancements.
• Partner cross-functionally with People, Finance, and other teams to support onboarding, offboarding, and employee lifecycle needs.
• Build, document, and improve scalable IT processes across onboarding, logistics, and internal operations as the company grows.
• Manage and improve vendor relationships to ensure efficient, reliable service delivery.
• Strengthen endpoint security posture, including device hardening, access controls, and identifying/remediating security gaps.
• Identify opportunities to automate, streamline, and improve IT operations.

Qualifications

• 3–6+ years of experience in IT support, systems administration, or IT operations in a fast-paced, scaling environment.
• Hands-on experience administering core SaaS tools such as Google Workspace, Okta, and Slack.
• Experience managing endpoint devices and MDM tools (e.g., Intune, Iru/Kandji, or similar).
• Experience owning or supporting IT onboarding and hardware provisioning workflows end-to-end.
• Familiarity with ITSM tools (e.g., Jira Service Management) and structured support processes.
• Proven ability to troubleshoot and resolve end-user technical issues independently.
• Experience contributing to or leading IT projects or system migrations.
• Experience working with endpoint security tools (e.g., Bitdefender or similar) and applying security best practices.
• Demonstrated ability to manage multiple priorities, stakeholders, and vendors simultaneously in a distributed environment.
• Strong communication skills with a track record of building effective cross-functional relationships.

Requirements

• Strong customer-first mindset and pride in delivering a seamless, high-quality employee experience.
• Proactive ownership of work, driving tasks end-to-end across IT systems, device management, and operational workflows.
• Ability to thrive in fast-paced, evolving environments and navigate ambiguity.
• Clear, professional, and empathetic communication skills.
• Critical thinking and ability to prioritize effectively, making sound decisions with incomplete information.
• Curiosity and continuous improvement mindset regarding systems, processes, and security.
• Strong security mindset, proactively identifying risks and improving device, access, and system hygiene.

Benefits

• Brightwheel is committed to creating a diverse and inclusive work environment.
• Equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.