[Hiring] IT Operations Specialist @XBOW

Role Description

We're looking for a motivated, hands-on IT Operations Specialist to help support our internal systems, devices, and team. You'll assist with onboarding, manage day-to-day IT operations, and help keep our environment secure and running smoothly. This is a great opportunity to grow your skills across IT, security, and infrastructure in a fast-moving startup environment.

You’ll work closely with our IT and Security Engineers across the UK, EU, and USA - joining as the first APAC hire in a growing global team. While you’ll have strong support around you, you should be comfortable taking initiative, working independently, and learning quickly.

What You'll Do

• Support end-user environments including laptops and device management (MDM)
• Assist with identity and access management — provisioning/deprovisioning accounts, managing permissions
• Help maintain SaaS tools such as Google Workspace, Slack, GitHub, and 1Password
• Support onboarding and offboarding processes
• Write basic scripts (Python/Bash) to assist with repetitive IT tasks
• Help enforce technical security policies e.g. patching, disk encryption, MFA
• Maintain asset inventory and documentation
• Respond to internal IT support requests and escalate when needed
• Assist with compliance-related tasks and documentation (SOC 2, ISO 27001)

Qualifications

• 1–3 years of experience in an IT support or helpdesk role
• Comfortable working in a Mac-first, remote environment
• Basic familiarity with MDM tools (Mosyle, Jamf, or similar)
• Some exposure to identity tools like Okta or Google Workspace
• Eager to learn scripting and automation — even if you're still developing those skills
• Security-conscious and detail-oriented
• Strong communicator who can support both technical and non-technical teammates
• Self-starter who can manage tasks independently in a remote-first environment

Bonus Points

• Any exposure to AWS or cloud environments
• Familiarity with compliance frameworks (SOC 2)
• Experience at a startup or fast-growing company

Benefits

• Competitive salary and stock options
• Learn directly from experienced IT, Security, and AI engineers
• Play a foundational role in keeping a cutting-edge security company running
• Work from anywhere, with regular in-person collaboration opportunities

What Else You Should Know

• Location: APAC Remote (AUS / NZ preferred)
• Contract: Full-time
• Hiring Process:
  • Intro call with the Talent team
  • Technical Interview (practical IT scenario exercise)
  • HM Interview
  • Final Interview as needed