[Hiring] IT Operations Engineer II @Openly

Role Description

We are looking for a proactive IT Operations Engineer II to oversee and optimize our IT environment. As an IT Operations Engineer II, you will be a key driver in optimizing our entire IT ecosystem. With a high degree of ownership, you will not only administer our core technologies but also lead projects, improve processes, and become a subject matter expert in our technology stack. You will be responsible for owning independent IT projects from technical design through to launch, ensuring our IT systems are scalable, secure, and efficient.

This position is ideal for a proactive problem-solver who can balance independent work with collaborative guidance and effectively mentor junior team members.

Key Responsibilities

• Administer and manage our IT applications (e.g., Okta, Google Workspace, Slack, Zoom, Jira, Notion) to ensure secure configurations and efficient user access.
• Design and implement integrations, workflows, and automations to streamline processes and improve efficiency.
• Utilize Python, or no code solutions to automate repetitive tasks.
• Utilize Terraform to administer Openly’s IT Infrastructure.
• Collaborate with cross-functional teams to identify opportunities for automation and process improvement.
• Configure Jira projects, custom fields, permissions, and workflows to align with evolving business requirements.
• Maintain access controls, enforce security policies, and ensure data integrity within our technology stack.
• Collaborate with IT leadership to define project requirements, scope, timelines, and success metrics.
• Lead and coordinate IT projects, leveraging project management methodologies and tools.
• Mentor junior IT team members, sharing best practices and fostering a culture of continuous learning.
• Document and maintain clear, comprehensive guidelines and procedures of our environment.
• Participate in IT support escalations, addressing complex end-user issues and providing advanced troubleshooting.
• Proactively identify potential issues, implement monitoring solutions, and coordinate preventive actions.
• Maintain effective communication with stakeholders regarding incident status, impact, and resolution progress.
• Monitor application performance, troubleshoot issues, and implement enhancements to maintain high availability and optimal user experience.

Qualifications

• A Bachelor's degree in Information Technology, Computer Science, or a related field, or relevant certifications.
• 4-6 years of experience in IT Engineering, Systems Administration, DevOps, or a related role.
• Advanced proficiency with Okta, Google Workspace, Jira, and other SaaS applications.
• Proficient in Python or similar languages (e.g., Bash, Javascript).
• Experience with Terraform or other infrastructure-as-code frameworks.
• Experience with version control systems (Github, Git, etc.).
• Experience with public cloud infrastructure (e.g. GCP, AWS).
• Ability to build applications and tools that provide and/or use APIs.
• Ability to troubleshoot complex technical issues across a variety of systems and platforms.

Core Competencies

• Strategic Thinking: Oftentimes thinks about team practices and processes and discusses improvements with the team.
• Effective Communication: Communicates effectively, clearly, concisely in written and verbal form. Actively listens to others and ensures they are understood.
• Innovation: Identifies opportunities for internal process improvement and communicates innovative solutions.
• Dealing with Ambiguity: Handles and communicates any risk, change, and uncertainty effectively.
• Architecture: Provides recommendations on systems designed for future scaling.
• Mentorship: Mentors teammates in an open, respectful, flexible, empathetic manner.

Compensation & Benefits

• Budgeted Salary Range: $96,000 — $114,000 USD
• Full Salary Range: $90,000 — $150,000 USD
• Remote-First Culture
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Parental Leave - up to 8 weeks (320 hours) of paid parental leave
• 401K Company Contribution - Openly contributes 3% of the employee's gross income
• Work-from-home stipend - $1,500 allowance for home workplace setup
• Annual Professional Development Fund: $2,000 in professional development funds annually
• Be Well Program - $50 per month for overall well-being
• Paid Volunteer Service Hours
• Referral Program and Reward