IT Engineer @Typeform
DevOps / Sysadmin
Salary unspecified
Remote Location
Job Type contract
Posted 5d ago

[Hiring] IT Engineer @Typeform

5d ago - Typeform is hiring a remote IT Engineer. πŸ’Έ Salary: unspecified πŸ“Location: Netherlands

Role Description

We’re looking for an IT Engineer (Contractor) to strengthen our day-to-day IT Infrastructure and service operations. This role focuses on execution, reliability, and operational ownership. You’ll act as a dependable escalation point for complex issues, maintain core systems, and improve workflows that reduce manual effort and increase service quality. This is a hands-on role where success is measured by stability, responsiveness, and the ability to keep systems running smoothly while improving how work gets done.

  • Act as an escalation point for IT Support, resolving complex incidents and requests while ensuring SLOs and OLAs are met
  • Maintain and administer core SaaS platforms including Okta, Atlassian, Google Workspace, Jamf, and Intune
  • Execute and improve user lifecycle workflows (onboarding, offboarding, access management)
  • Support and optimize Jira Service Management workflows, SLAs, and asset data
  • Maintain accuracy of asset and license data across systems such as Torii, Jamf, and Firstbase
  • Monitor system health and perform regular maintenance, updates, and improvements
  • Deliver small-to-medium changes, configuration updates, and improvements with a focus on low risk and clear communication
  • Create and maintain clear, structured documentation in Notion for support processes and runbooks
  • Analyze support trends and ticket data to identify friction and propose practical improvements
  • Implement workflow improvements and automation to reduce repetitive tasks
  • Support the preparation of systems and documentation for AI-assisted IT workflows

Qualifications

  • Experience in Corporate IT, Internal IT, or Systems Engineering in a SaaS or technology company
  • Strong experience with identity and access management (Okta or similar)
  • Experience managing endpoints, ideally macOS environments with Jamf (and/or Intune for Windows)
  • Experience administering SaaS tools such as Google Workspace and Atlassian
  • Solid ITSM foundations (incident, request, and change management)
  • Experience working with service desk platforms, ideally Jira Service Management
  • Strong troubleshooting skills across identity, endpoints, and SaaS applications
  • Experience improving workflows through automation, integrations, or process improvements
  • Strong communication skills and ability to work effectively with cross-functional stakeholders
  • A structured, reliable approach to operational work and ownership of outcomes

Requirements

  • Experience optimizing Jira Service Management (workflows, SLAs, asset schemas)
  • Experience with HRIS integrations (e.g., HiBob to Okta) and user lifecycle design
  • Familiarity with documentation frameworks in tools like Notion
  • Scripting experience (Python, Bash, PowerShell) for automation and integrations
  • Experience improving asset management, endpoint hygiene, or SaaS governance
  • Exposure to AI-assisted workflows or automation in IT environments

Benefits

  • We are proud to be an equal-opportunity employer.
  • We celebrate diversity and stand firmly against discrimination and harassment of any kind.
  • Everyone is welcome here.
Before You Apply
️
remote Be aware of the location restriction for this remote position: Netherlands
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
IT Engineer @Typeform
DevOps / Sysadmin
Salary unspecified
Remote Location
Job Type contract
Posted 5d ago
Apply for this position
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️
remote Be aware of the location restriction for this remote position: Netherlands
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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