[Hiring] IT Engineer @Typeform

Role Description

We’re looking for an IT Engineer (Contractor) to strengthen our day-to-day IT Infrastructure and service operations. This role focuses on execution, reliability, and operational ownership. You’ll act as a dependable escalation point for complex issues, maintain core systems, and improve workflows that reduce manual effort and increase service quality. This is a hands-on role where success is measured by stability, responsiveness, and the ability to keep systems running smoothly while improving how work gets done.

• Act as an escalation point for IT Support, resolving complex incidents and requests while ensuring SLOs and OLAs are met
• Maintain and administer core SaaS platforms including Okta, Atlassian, Google Workspace, Jamf, and Intune
• Execute and improve user lifecycle workflows (onboarding, offboarding, access management)
• Support and optimize Jira Service Management workflows, SLAs, and asset data
• Maintain accuracy of asset and license data across systems such as Torii, Jamf, and Firstbase
• Monitor system health and perform regular maintenance, updates, and improvements
• Deliver small-to-medium changes, configuration updates, and improvements with a focus on low risk and clear communication
• Create and maintain clear, structured documentation in Notion for support processes and runbooks
• Analyze support trends and ticket data to identify friction and propose practical improvements
• Implement workflow improvements and automation to reduce repetitive tasks
• Support the preparation of systems and documentation for AI-assisted IT workflows

Qualifications

• Experience in Corporate IT, Internal IT, or Systems Engineering in a SaaS or technology company
• Strong experience with identity and access management (Okta or similar)
• Experience managing endpoints, ideally macOS environments with Jamf (and/or Intune for Windows)
• Experience administering SaaS tools such as Google Workspace and Atlassian
• Solid ITSM foundations (incident, request, and change management)
• Experience working with service desk platforms, ideally Jira Service Management
• Strong troubleshooting skills across identity, endpoints, and SaaS applications
• Experience improving workflows through automation, integrations, or process improvements
• Strong communication skills and ability to work effectively with cross-functional stakeholders
• A structured, reliable approach to operational work and ownership of outcomes

Requirements

• Experience optimizing Jira Service Management (workflows, SLAs, asset schemas)
• Experience with HRIS integrations (e.g., HiBob to Okta) and user lifecycle design
• Familiarity with documentation frameworks in tools like Notion
• Scripting experience (Python, Bash, PowerShell) for automation and integrations
• Experience improving asset management, endpoint hygiene, or SaaS governance
• Exposure to AI-assisted workflows or automation in IT environments

Benefits

• We are proud to be an equal-opportunity employer.
• We celebrate diversity and stand firmly against discrimination and harassment of any kind.
• Everyone is welcome here.