[Hiring] IT End User Compute Virtual Engineer @Gentiva

Role Description

As an IT End User Compute Engineer, you will be responsible for managing, optimizing, and modernizing end-user computing environments within our organization. Your primary focus will be on ensuring the reliability, security, and efficiency of a diverse range of endpoints, including desktops, laptops, thin clients, and mobile devices. You will work closely with IT teams and stakeholders to implement and support "Modern Management" technologies that enhance user productivity and satisfaction.

Qualifications

• Minimum of 3–5 years in IT, with a specialized focus on end-user computing and technical support.
• Comfortable managing and troubleshooting Windows 11, Linux, macOS, Android, and iOS endpoints.
• Expert-level experience with "Modern Management" of EUC endpoints, specifically utilizing Microsoft Intune and Autopilot for seamless device configuration.
• Deep knowledge of virtual desktop infrastructure (VDI) technologies, including Microsoft Azure Virtual Desktop (AVD) and Omnissa Horizon.
• Experience managing and optimizing IGEL OS or HP ThinPro Linux Thin Clients.
• Strong scripting skills in PowerShell, Python, or Bash to automate repetitive tasks and deployments.
• Proven experience in packaging and deploying software applications across a distributed fleet.
• Familiarity with desktop security best practices and endpoint protection solutions.
• Enjoys working in a team-oriented environment, possesses an interest in working with AI tools, and is comfortable presenting changes or technical achievements to stakeholders.
• A strong commitment to continuous learning and staying updated on emerging technologies.

Requirements

• Deploy, configure, and maintain a multi-platform fleet of systems for end-users.
• Install, update, and troubleshoot complex software applications and operating systems.
• Monitor and optimize system performance, security, and reliability across physical and virtual environments.
• Provide high-level technical support and assistance to end-users via helpdesk tickets, email, or phone.
• Collaborate with IT teams to implement and support endpoint management and automation solutions.
• Demonstrate flexible and efficient time management and the ability to prioritize a complex workload.
• Conduct user training and create technical documentation to support evolving end-user computing environments.
• Participate in working groups, staff meetings, and committees to represent EUC interests.
• Recommend innovative approaches for continual improvements to policies, procedures, and documentation.
• Consistently promote the company’s core values.

Benefits

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund
• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)