[Hiring] IS Application Systems Administrator II @CareOregon

Role Description

The IS Application Systems Administrator II is responsible for implementing and maintaining corporate applications, as well as influencing and recommending selection of effective application solutions in support of business strategies. This role is essential in executing and maturing CareOregon’s applications system support model. This position spends substantial time evaluating, architecting, implementing, and administering IS policies and systems (plan, design, install, and maintain).

Essential Responsibilities

• Application Systems Design
  • Actively participate in the design and maintenance of highly reliable server-side applications, including but not limited to the Microsoft environment, enterprise applications, custom built applications, data backup systems and cloud services.
  • Provide advanced knowledge of application systems software/hardware technology to the company and participate in and consult on projects.
  • Advise other IS teams on best practices for application/processes design.
  • Participate in the maintenance of the enterprise application portfolio and inventory.
• Application Systems Administration and Operations
  • Execute tasks related to tickets and service requests for basic to advanced server-side activities.
  • Actively maintain application and server software, such as updates and upgrades.
  • Analyze business needs; research and recommend solutions which include potential risks and mitigation.
  • Actively configure and customize application systems.
  • Help define, as well as run and review reports on applications performance and event anomalies; make minor and advanced internal adjustments and identify substantial gaps based on findings.
  • Develop and maintain appropriate applications documentation, including current design and operation.
  • Monitor and ensure quality of data transmissions.
  • Actively configure user account access to applications as needed.
  • Participate in an after-hours on-call rotation.
• Standards and Policy Administration
  • Propose requirements and standards for application selection and deployment.
  • Participate in the ongoing review of existing applications systems to ensure they are designed to comply with established standards and to empower business operations.
  • Participate in developing and maintaining support policies and procedures.
  • Assist with the development and management of application/database security policies and systems, such as web applications and SQL server security.
  • Assist with the development and management of file exchange policies and systems, such as FTP.
  • Participate in planning for and supporting disaster recovery and business continuity initiatives.
• Vendor Coordination and Relations
  • Establish and maintain effective working relationships with external partners and application vendors including installation and repair of services.
  • Conduct product and vendor research, and present recommendations to senior administrator and/or management.
  • Maintain service contracts and licensing; monitor adherence to SLAs with outside parties; monitor adherence to OLAs with internal parties; escalate issues as needed.

Qualifications

• Minimum 3 years’ experience in Application and Administration support
• Experience should include some or all of the following:
  • Scripting and automation
  • Understanding of Cloud and “as a Service” offerings
  • General understanding in Windows
  • ITIL concepts and practices
  • Familiar with Project Management processes
  • Systems integration and data flow
• Preferred:
  • Bachelor’s degree in Computer Science, Information Systems, or a related field
  • Mid-level Microsoft certifications
  • Additional experience in related technology support and/or operational positions
  • Application Administration experience
  • PowerBI experience
  • Tableau experience
  • SAS experience
  • FTP and FSTP experience

Knowledge, Skills and Abilities Required

• Advanced knowledge, skills, and/or abilities in some or all of the following:
  • Enterprise applications integration and business process automation tools, such as BizTalk
  • Data integration strategy best practices, such as ETL
  • Claims processing technologies, such as QNXT and Facets
  • Electronic health record technologies such as EPIC and Allscripts
  • Document management and collaboration platforms, such as SharePoint and Office 365
  • Scripting language technology, such as PowerShell and T-SQL
  • Compute environments, such as server hardware, storage and virtualization
  • Microsoft server operating systems and core services, such as Active Directory
  • Cloud technologies, such as Microsoft Azure and Amazon Web Services
  • Data protection solutions
  • Troubleshooting performance issues and root causes
  • Monitoring systems and best practices
  • Principles of application design and best practices
  • Awareness or knowledge of ITIL and ITSM governance concepts
  • Knowledge of project management practices
  • Understands and adheres to governance and process
• Skills and Abilities:
  • Advanced ability to author and maintain system documentation
  • Effective communication skills, including listening, verbal, written, and customer service
  • Ability to clearly articulate policies and instructions
  • Demonstrated progress in conveying appropriate level of detail effectively to all levels of the organization including non-technical staff
  • Demonstrated progress in simplifying and presenting complex concepts in an easily understood way
  • Proactively and appropriately communicates status and needs
  • Ability to recommend policies, document risks, and propose solutions to information technology management and senior leadership
  • Possess a high degree of initiative and motivation
  • Ability to effectively collaborate with coworkers, staff, and leaders across all departments
  • Demonstrated progress in leading teams of people with some oversight
  • Demonstrated progress in seeing the big picture beyond a request and taking appropriate holistic action, employing “systems thinking”
  • Effective project management skills
  • Effective vendor management skills
  • Effective organizational skills
  • Ability to prioritize work based on business need and direction
  • Effective analytical and research skills; demonstrated progress in seeing patterns in data and drawing appropriate conclusions.
  • Demonstrated progress in proposing solutions and communicating business value
  • Ability to maintain a positive attitude
  • Ability to work effectively with diverse individuals and groups
  • Ability to learn, focus, understand, and evaluate information and determine appropriate actions
  • Ability to accept direction and feedback, as well as tolerate and manage stress
  • Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
  • Ability to hear and speak clearly for at least 3-6 hours/day

Working Conditions

• Work Environment(s): Indoor/Office
• Member/Patient Facing: No
• Hazards: May include, but not limited to, physical and ergonomic hazards.
• Equipment: General office equipment
• Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.
• Work Location: Work from home

Benefits

• Competitive pay
• Bonus opportunity
• Comprehensive benefits package including:
  • Medical, dental, vision, life, AD&D, and disability insurance
  • Health savings account
  • Flexible spending account(s)
  • Lifestyle spending account
  • Employee assistance program
  • Wellness program
  • Discounts and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.)
• Strong retirement plan with employer contributions
• PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state
• Paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility

Company Description

CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.