[Hiring] Intermediate Site Reliability Engineer @Dev.Pro

Role Description

We invite an Intermediate Site Reliability Engineer based in Chile to join our team and help maintain the stability and performance of a modern mobile point-of-sale platform. In this role, you’ll support the day-to-day operations of a system that offers features like mobile payments, reporting, inventory, and customer management. You’ll work closely with engineering teams to ensure reliability, respond to issues promptly, and deliver an exceptional experience for merchants and their customers.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 3+ years supporting production systems, focused on incident response and resolution
• Strong experience in operational support or SRE roles in cloud environments
• Proficiency in Node.js, including debugging, error handling, and performance troubleshooting
• Experience with AWS, Azure, or GCP, including monitoring and troubleshooting cloud-native applications
• Experience working with APIs and integrations
• Familiarity with logging and monitoring tools (Winston, Bunyan, Datadog, ELK Stack, CloudWatch)
• Strong problem-solving skills in high-pressure, time-sensitive situations
• Experience with CI/CD pipelines and automated deployments (Jenkins, GitLab CI, AWS CodePipeline)
• Strong communication skills, with clear and structured incident reporting and documentation
• Effective cross-functional collaboration across development, DevOps, and product teams
• Upper-Intermediate+ English level

Requirements

• Experience with containerization (Docker, Kubernetes)
• Knowledge of REST APIs, WebSockets, and microservices architecture
• Familiarity with incident management frameworks (ITIL, SRE practices)
• Understanding of cloud security best practices
• Experience with mobile POS platforms or mobile application environments
• Familiarity with mobile device management (MDM) solutions

Key Responsibilities

• Provide first-line operational support, monitor systems, and resolve production incidents
• Troubleshoot cloud systems and integrations, applying corrective actions
• Manage escalations and collaborate on bug fixes and hotfixes
• Administer MDM solutions and support remote software deployments
• Implement automated monitoring and alerting to improve incident response
• Document processes, maintain knowledge bases, and create incident runbooks
• Participate in on-call rotation to ensure 24/7 critical incident coverage
• Contribute to post-incident reviews to improve monitoring, response, and resolution
• Build Node/TypeScript utilities to automate workflows, parse logs/JSON, and validate API payloads
• Troubleshoot REST/GraphQL integrations and analyze request/response traces
• Manage third-party API integrations and work with teams to improve error handling
• Analyze system and application logging and telemetry to resolve issues
• Manage and administrate system access

Benefits

• 99.9% remote — you can work from anywhere in the world
• 30 paid days off per year to use however you like — vacations, holidays, or personal time
• 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child
• Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months
• We pay in U.S. dollars and cover all approved overtime
• Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events