[Hiring] Infra Application SRE – Observability Platform @Zoom

Role Description

Our engineering team drives internal technology innovation for the organization. We act as "Customer Zero," refining our cloud infrastructure for security and efficiency. Operating with a DevOps and SRE approach, we manage AWS, Azure, GCP, and essential SaaS platforms like Okta and Zoom. Our mission is to transition from manual processes to automated, self-service solutions.

• Architecting and maintaining secure multi-cloud infrastructure and identity management systems across AWS, Azure, GCP, Okta, and Active Directory
• Developing Infrastructure as Code using Terraform and Ansible to automate provisioning of cloud resources, Kubernetes clusters, and configuration management
• Building and scaling unified observability solutions using Prometheus, Loki, and Grafana to monitor infrastructure health and performance
• Implementing GitOps workflows with ArgoCD to manage infrastructure deployments with Git as the single source of truth
• Leading incident response and conducting blameless post-mortems while defining SLOs to ensure service reliability and continuous improvement

Qualifications

• Demonstrate proficiency in Python or Golang for building automation tools and services
• Apply Infrastructure as Code practices using Terraform, Pulumi, or Ansible to automate infrastructure provisioning
• Implement authentication and security practices including IAM, MFA, SSO, and PKI
• Administer AWS cloud environments and Kubernetes clusters
• Configure and tune monitoring stacks such as Prometheus, Grafana, or ELK/Splunk
• Build CI/CD pipelines using GitHub Actions or Jenkins and manage GitOps deployments
• Diagnose and resolve complex technical issues across network, application, and identity layers
• Hold equivalent practical experience in Computer Science, MIS, or related engineering fields

Requirements

• Our structured hybrid approach is centered around our offices and remote work environments.
• The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

• Our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health.
• Support work-life balance and contribute to their community in meaningful ways.