[Hiring] Event Management Operations Support DataDog SME @Zensar

Role Description

This role involves managing complex APM projects and ensuring comprehensive visibility into system performance.

• Demonstrable experience on managing complex APM projects
• Ability to think strategically and tactically, exercising sound judgment in problem-solving and priority/goal setting
• Knowledge of APM, infrastructure metrics, distributed tracing, and log aggregation using Datadog
• Configure and manage Datadog for infrastructure, application monitoring, APM, and log management
• Implement dashboards, alerts, and monitors for system performance, availability, and reliability
• Integrate Datadog with cloud platforms (AWS, Azure, GCP) and on-premises infrastructure
• Define and deploy monitoring strategies using Datadog’s metrics, traces, logs, and events
• Set up automated alerts to notify of anomalies and potential issues
• Work with teams to optimize monitoring strategies and reduce false positives
• Identify and troubleshoot performance bottlenecks using Datadog APM and Real User Monitoring (RUM)
• Proactively monitor and improve the efficiency, performance, and reliability of services
• Integrate observability solutions with CI/CD pipelines, automation & ITSM frameworks
• Collaborate with DevOps, SRE, and infrastructure teams to embed observability into workflows
• Conduct training for various customer stakeholders and prepare & maintain relevant training materials
• Automate monitoring tasks and deployments using Datadog API, scripts, and other automation tools
• Knowledge on Event management, AIOps, and observability configurations
• Knowledge of ITIL foundations
• Strong communication skills and ability to interact with business, product, and development teams
• Good knowledge related to Infrastructure management and Operations
• Very good experience in development of integration scripts/programs using SOAP/REST Webservices
• Experience in monitoring and observability for microservices and Kubernetes-based architectures
• Outstanding problem-solving skills; fast learner & openness to try different tools, technologies & concepts
• Self-motivated individual, able to work independently and in coordination with a team
• Define observability standards, guidelines, and best practices for enterprise environments
• Having Datadog certifications is an added advantage

Qualifications

• Strong communication skills
• Good knowledge related to Infrastructure management and Operations
• Experience in monitoring and observability for microservices and Kubernetes-based architectures

Requirements

• Demonstrable experience on managing complex APM projects
• Knowledge of APM, infrastructure metrics, distributed tracing, and log aggregation using Datadog
• Very good experience in development of integration scripts/programs using SOAP/REST Webservices
• Knowledge of ITIL foundations
• Having Datadog certifications is an added advantage