[Hiring] Endpoint Engineer @Ahead

Role Description

We are seeking an experienced Endpoint Engineer with 3–5 years of hands-on experience managing, supporting, and optimizing endpoint devices across a dynamic IT environment. The ideal candidate will have a strong preferred focus on Microsoft SCCM/MECM and Microsoft Intune for Windows Endpoint Management, as well as experience using tools such as Tanium and JAMF. This role supports Windows, macOS, Chrome OS, and Linux devices and is critical to ensuring the security, reliability, and performance of endpoint systems across the organization.

Key Responsibilities:

• Endpoint Management and Support:
  • Manage and support endpoint devices, with a primary emphasis on Windows endpoints via SCCM and Microsoft Intune, as well as Chromebooks and Apple devices (via JAMF).
  • Troubleshoot and resolve endpoint-related issues to ensure optimal performance and minimal downtime.
  • Provide Tier 3 support for endpoint-related incidents and service requests.
• Device Management Solutions:
  • Administer and optimize Microsoft SCCM/MECM and Microsoft Intune and/or Tanium for device provisioning, configuration management, software deployment, and compliance enforcement.
  • Administer JAMF to support Apple device management, including policy enforcement, updates, and application deployments.
  • Manage Windows endpoint configurations using Group Policy, SCCM, Intune, and related endpoint management tools.
• Patch Management:
  • Develop and execute patching strategies for all endpoint devices, with a strong focus on Windows patching through SCCM/MECM and Intune.
  • Coordinate patch testing, deployment, and validation to ensure security compliance while minimizing user impact.
  • Monitor patch compliance and remediation status, addressing failures or discrepancies promptly.
• Chromebook Support:
  • Manage and support Chromebooks, including policy enforcement, system updates, and troubleshooting.
  • Collaborate with vendors and internal teams to resolve hardware or software issues.
• Security and Compliance:
  • Ensure endpoint devices comply with organizational security policies and standards.
  • Support vulnerability assessment and remediation activities, particularly for Windows endpoints managed via SCCM/MECM and Intune.
  • Partner with cybersecurity teams to address endpoint-related risks and improve overall security posture.
• Automation and Optimization:
  • Identify opportunities to automate and optimize endpoint management processes, especially within SCCM/MECM and Intune workflows.
  • Develop scripts and automation using PowerShell, Python, or Bash to streamline deployments, patching, and configuration management.
• Documentation and Reporting:
  • Maintain detailed documentation of endpoint configurations, processes, and troubleshooting procedures.
  • Generate and deliver reports on endpoint health, patch compliance, and performance metrics, particularly for SCCM and Intune-managed devices.
• Collaboration and Communication:
  • Work closely with IT support, cybersecurity, and infrastructure teams to align endpoint strategies with organizational goals.
  • Communicate effectively with stakeholders and end users, providing technical guidance and support as needed.

Qualifications

• 3–5 years of experience in endpoint management and support.
• Strong hands-on experience with Microsoft SCCM/MECM and Microsoft Intune (preferred) for Windows endpoint management.
• Experience with Tanium and JAMF for endpoint administration.
• Proven ability to support Windows devices, Chromebooks, and Apple devices.

Requirements

• Strong knowledge of Windows OS, macOS/iOS, and Chrome OS.
• In-depth experience with patch management processes, particularly using SCCM and Intune.
• Proficiency in PowerShell (preferred), Python, or Bash for automation.
• Familiarity with Active Directory, Group Policy, Azure AD, and device enrollment programs.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits here for additional details.