[Hiring] DevOps Tech Lead @o9 Solutions, Inc.

Role Description

As a DevOps Tech Lead, you will play a pivotal, high-visibility role in supporting global customers. Serving as the primary technical contact for critical escalations regarding DevOps, cloud infrastructure, and environment stability, you will bridge the gap between complex customer issues and internal engineering teams. You will diagnose root causes, drive rapid resolution, and ensure an exceptional platform experience.

We invest heavily in our talent. You’ll work with cutting-edge cloud architectures, solve complex high-stakes problems, and collaborate with a globally distributed, high-performing team.

What you’ll do for us

• Escalation Ownership: Act as the primary technical escalation point for customer issues concerning DevOps, cloud infrastructure, and environment operations.
• Technical Diagnosis & Support: Partner directly with customer technical teams to investigate, gather context, review logs, validate configurations, and diagnose root causes.
• Issue Translation & Triage: Translate complex customer challenges into actionable problem statements for DevOps, SRE, and software engineering teams, assessing severity and prioritizing resolution.
• Platform & Infrastructure Expertise: Maintain an in-depth understanding of o9’s multi-cloud architecture, CI/CD pipelines, containerization, and deployment models.
• Customer Advocacy & Communication: Provide transparent, timely updates throughout the incident lifecycle, acting as a trusted technical advisor.
• Continuous Improvement: Track recurring trends and collaborate with leadership to recommend process, tooling, and architectural enhancements.
• Cross-Functional Collaboration: Partner closely with Product, Engineering, and Support teams to continuously improve system reliability and the customer experience.

Qualifications

• Experience: 8+ years minimum of hands-on experience in a DevOps, deployment, or cloud/infrastructure operations role.
• Education: Bachelor’s degree required in Computer Science, Software Engineering, Information Technology, or a related field. A Master’s degree is preferred.
• Proven track record in customer-facing, high-severity escalation, or technical advisor roles.

Requirements

• Cloud & Containerization: Deep hands-on experience with major cloud platforms (AWS, Azure, or GCP), Kubernetes, and container environments.
• CI/CD & Operations: Strong experience managing CI/CD pipelines, production deployment, and infrastructure monitoring/logging tools.
• Troubleshooting: Proven ability to break down and resolve complex production issues within SaaS or cloud-native environments.

Benefits

• Transparency and open communication at the core of our culture.
• Collaboration across all levels—hierarchy, distance, or function never limit innovation or teamwork.
• Encouragement of volunteering opportunities, social impact initiatives, and diverse cultural celebrations.
• Global presence across multiple cities including Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich.
• Commitment to AI-powered management, driving 10x improvements in enterprise decision-making.
• Empowerment of enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.