[Hiring] DevOps Engineer - Release Engineering (Platform & CI/CD) @Zapier

Role Description

Zapier is entering its next stage of growth, expanding enterprise capabilities, scaling AI-driven development workflows, and increasing the sophistication of our delivery systems.

We’re looking for an L3 DevOps Engineer (mid-level) and a L4 Sr. DevOps Engineer to help build and evolve the systems that move code from commit to production across Zapier.

These are highly hands-on roles for experienced engineers who operate with strong autonomy, take ownership of complex problems, and deliver high-quality platform systems that scale across the organization.

If you enjoy designing and building critical infrastructure, improving developer workflows, and owning meaningful technical challenges end-to-end, this role is for you.

In This Role, You’ll

• Build & Own Critical CI/CD and Deployment Systems
  • Design, implement, and operate CI/CD pipelines and deployment workflows
  • Improve pipeline performance (duration, reliability, and cost)
  • Build and evolve standardized CI templates and Golden Paths
  • Implement validation gates, testing strategies, and deployment safeguards
  • Contribute to rollout strategies (progressive delivery, feature flags, rollback mechanisms)
• Own Delivery of Complex Initiatives
  • Own end-to-end delivery of projects or major components within broader initiatives
  • Participate in discovery and solution design with Tech Leads and cross-functional partners
  • Define technical approaches through design docs, spikes, or PoCs
  • Break down work into clear, executable tasks and drive them to completion
  • Proactively identify risks, tradeoffs, and scope changes
  • Ensure work meets the Definition of Done, including reliability, observability, and rollout readiness
• Drive Technical Design & Decision-Making
  • Lead design efforts for your projects and contribute to broader system design
  • Evaluate tradeoffs across performance, cost, reliability, and developer experience
  • Write clear technical design documents and influence decisions through strong reasoning
  • Raise and resolve ambiguity, proposing pragmatic and scalable solutions
• Collaborate Across Platform & Engineering
  • Partner with Infrastructure, Security, and other engineering teams
  • Work with Product and Design (when applicable) to align on scope and tradeoffs
  • Support adoption of platform tooling and CI/CD standards
  • Communicate progress, risks, and decisions clearly in an async-first environment
• Improve Reliability, Observability & Performance
  • Define and improve delivery metrics (lead time, deployment frequency, failure rate, cost)
  • Build and maintain observability across pipelines and deployment systems
  • Debug complex production issues and participate in incident response
  • Identify systemic issues and drive improvements proactively
• Raise the Engineering Bar
  • Review code and designs, providing high-quality feedback
  • Uphold strong standards for testing, reliability, and maintainability
  • Contribute to improving team practices, tooling, and workflows
  • Share knowledge and mentor other engineers through technical guidance (without formal people management)

Qualifications

• 5–8+ years of experience in software engineering, infrastructure, or platform engineering
• Strong experience building and operating CI/CD systems
• Experience with GitLab CI, GitHub Actions, ArgoCD, or similar tooling
• Solid understanding of Kubernetes and modern deployment patterns
• Strong coding skills and experience building production systems
• Experience in debugging complex systems and improving reliability
• Experience contributing to system design and technical decision-making
• Experience using AI tools (e.g., LLMs, copilots) in software development workflows
• Understanding of how AI impacts software development, testing, or delivery systems

Requirements

• Nice to have: Experience in platform or SRE teams
• Nice to have: Experience improving developer experience or internal tooling
• Nice to have: Experience working in high-growth or distributed environments

Benefits

• This role is ideal for engineers who want to operate at a high technical bar, own meaningful platform systems end-to-end, and pursue a growth path toward Staff or Technical Leadership roles.

Application Deadline

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.