Role Description
The Engineering Operations team builds and operates the infrastructure, observability, and automation systems that power our engineering environment. This role joins the Services team, a platform team that owns StackAdaptβs observability stack, the ECS platform, and internal workflow platforms used across engineering.
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Operate and improve the infrastructure platforms the team owns, including observability, services hosting on AWS ECS, and workflow orchestration services used across engineering.
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Build and maintain scripts, tools, and processes that reduce manual effort and improve system consistency.
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Maintain and upgrade these platforms across development, staging and production environments.
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Participate in an on-call rotation, responding to incidents and support requests from other engineering teams.
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Partner with engineering teams to help them use our platforms well, from deployment and configuration to monitoring and alerting.
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Troubleshoot infrastructure issues from first report to root cause, and escalate early when a fix crosses team boundaries.
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Help keep our platforms reliable and cost-efficient as usage grows.
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Write runbooks and documentation that help on-call engineers, AI Agents and other teams solve problems on their own.
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Make task-level implementation decisions, escalate ambiguity early, and incorporate feedback to improve EngOps execution.
Qualifications
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A solid understanding of core DevOps tools, systems, and practices, coupled with the initiative to ship consistent, high-quality work.
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The ability to execute tasks independently while managing time and priorities effectively.
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Hands-on experience with Infrastructure as Code, CI/CD, and AWS services such as ECS, IAM and networking.
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Working experience with observability in production: metrics, logs, tracing and alerting.
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Strong communication and collaboration skills to build trust with the team and influence positive outcomes.
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Effective problem-solving skills and a strong sense of ownership and accountability for your work.
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An awareness of security and privacy, system design, and strategic thinking within an operations environment.
Requirements
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Familiarity with advanced observability tools (such as Prometheus or Grafana) and infrastructure-as-code workflows.
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Awareness of large-scale distributed systems and advanced containerized deployments.
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Experience with on-call or production support, and comfort debugging systems you did not build.
Benefits
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Highly competitive salary
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Retirement/401K/Pension Savings globally
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Competitive Paid time off packages including birthday's off!
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Access to a comprehensive mental health care program
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Health benefits from day one of employment
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Work from home reimbursements
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Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
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Robust training and onboarding program
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Coverage and support of personal development initiatives (conferences, courses, books etc)
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Access to StackAdapt programmatic courses and certifications to support continuous learning
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An awesome parental leave program
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A friendly, welcoming, and supportive culture
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Our social and team events!